Customer Support Specialist I - Temporary
Customer Support Specialist I - Temporary
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Job Summary
The Customer Support Specialist I supports Planet Home Lendings servicing Contact Center team by responding to borrower secured messages and emails. This role also ensures Planet Home Lending is meeting standard industry requirements while meeting asset management goals.
Essential Duties and Responsibilities
- Researches and responds to customer secured messages and emails ensuring high quality service and timely response. Updates servicing system with relevant notes/comments.
- Displays sound judgment and discretion in researching customer inquiries and complaints while determining intent and effect of a Contact Center agents behavior that may have led or contributed to the inquiry or complaint.
- Works with management to identify process improvement opportunities to reduce customer complaints and increase customer satisfaction.
- Ensures secured messages and emails are being efficiently processed through the effective utilization of call center technology and resources.
- Plans and carries out projects as determined by management.
- Performs miscellaneous duties as assigned.
Position Requirements
Education
- High school diploma or equivalent required
Experience
- Prior Customer Service call center environment preferred
- Mortgage Servicing experience preferred
Functional/Technical Skills
- Effective verbal and written communication skills
- Strong customer service skills
- Strong interpersonal analytical and problemsolving skills
- Strong attention to detail
- Ability to work independently and in a fastpaced environment
- Ability to multitask and manage time effectively
- Ability to provide objective constructive feedback
- Experience working with Microsoft Windows applications
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sustain predictable work attendance communicate with others frequently required to stand walk sit and use arms hands and fingers to reach handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Pursuant to the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Required Experience:
Unclear Seniority
Employment Type
Unclear
