IT Support Specialist

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical Occupational Speech Therapy Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients our doctors and our community. But its not just what we do its who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

Metro PT has an immediate opening for a fulltime IT Support Specialist who is interested in working for a growing dynamic healthcare company. They will work crossfunctionally and will be responsible for building and maintaining desktop systems and supporting system software. This will include Mac and Windows PC/laptops printers and mobile devices. The ideal candidate will be a positive and supportive member of the IT function a selfstarter is technically innovative and loves the challenge of solving problems and building solutions to help the company scale.

This person has a get stuff done customer service focused mindset. We are looking for an organized and detailoriented individual with high energy someone who thrives in a tightknit and fastpaced environment. This is a handson role with room for growth! This position will be based out of our HQ in Garden City NY with 4050 local travel required. Must have reliable mode of tranportation to travel between locations!

Essential Functions:

Networking

• Assists in monitoring the Meraki networking environment and providing first level support for any reported or identified issues.
• Install Meraki networking equipment in new clinics.
• Replace Meraki networking equipment during hardware refreshes or as required.
• Provide first level for any connectivity related issues including working with various ISPs.

Support

• Provides first level support to enduser technology requests via email phone and face to face interactions.
• Complete assigned requests and incidents based on a ticketing system in a timely manner.
• Provide technical support for workstations laptops printers computer peripherals mobile devices including both Windows and Mac Operating Systems.
• Provide support for enterprise applications and cloudbased services.
• Provide technical support for meetings events and presentations as needed.
• Ability to solve technical and system issues with little to no supervision.

Asset Management

• Follow company IT Asset Management procedures for the purchasing receiving deploying supporting and decommissioning of company technology assets.
• Configure and deploy IT assets to new users.

Travel

• Travel between local clinics local (and nonlocal as necessary).

• Associate degree in a related field or equivalent work experience in lieu of degree.
• Min. 2 years of desktop enduser hardware support experience. Bonus points for experience within a healthcare organization!
• Ability to solve technical and system issues with little to no supervision.
• A team player who brings positive energy and experience to a collaborative team environment.
• Knowledge and experience with Windows 10/11 Mac OS and iOS platforms.
• Strong working knowledge of the MS365 platform.
• Ability to organize multiple tasks and priorities for project time management with little supervision.
• Strong written and verbal communication skills at all levels (i.e. Executives and HighTouch Specialty Departments)
• Ability to quickly diagnose and resolve customer computer related issues.
• Selfmotivated individual with desire to enhance their knowledge and continually develop their skillset.
• Understanding of current technologies and best practices in the information technology industry.
• Solution driven!
• Project Management experience is a huge plus.
• IT Certifications are a plus
• Must possess a valid and clean NY drivers license and reliable transporation to travel between Metro locations as needed.