Senior Account Manager
Senior Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
SENIOR ACCOUNT MANAGER DIRECT MAIL
WHAT YOU WANT TO KNOW
- 40k 48k
- Annual Bonus
- Manchester Area hybrid role
ROLE DETAILS
Client Relationship Management:
- Build and maintain strong relationships with senior client stakeholders ensuring high levels of client satisfaction.
- Take responsibility for implementing new opportunities and ensuring their success.
Team Leadership & Development:
- Lead and develop a team of Account Managers and Account Executives.
- Ensure the team delivers highquality services that meet client specifications deadlines and business targets.
- Set individual and team objectives to align with key business drivers and actively monitor performance.
Operational & Financial Targets:
- Ensure the team consistently meets operational and financial targets set by the business.
- Oversee the of services ensuring they are delivered on time and to the required standards.
- Monitor the performance of all service delivery against agreed KPIs and SLAs making adjustments where necessary.
Customer Service Excellence:
- Deliver exceptional customer service to clients by anticipating their needs and exceeding expectations.
- Focus on continuous improvement and operational excellence to maintain a competitive edge.
Performance Monitoring & Accountability:
- Regularly assess individual and team performance against set goals and targets.
- Take corrective action where necessary to ensure the team remains on track.
Collaboration with Account Director:
- Work closely with the Account Director to ensure overall alignment with business goals and strategy.
ESSENTIAL EXPERIENCE
Senior Account Management & Leadership:
- Managing and leading a team of skilled Account Managers or Executives ensuring success and achieving goals.
Door to Door Services Knowledge:
- Highlevel understanding of Door to Door services including customer profiling delivery/ future trials and the commercial side (e.g. Royal Mail rates and cost savings).
- Ability to leverage competitor insights from internal sources and suppliers like Whistl/Market Reach/JICMAIL.
Print/POS Operational Expertise:
- Indepth knowledge of campaign management print processes and collate/pack operations.
- Understanding of commercial aspects related to print and POS.
Client Relationship & Communication:
- Effective communication and management of client stakeholders to exceed expectations.
- Ability to build and maintain rapport naturally with clients.
- Direct liaison with clients to advise on campaign print and digital solutions.
Financial & Data Analysis:
- Comfortability in analysing financial data and producing reports accurately.
- A logical systematic approach to work with opportunities for continuous improvement.
People Management:
- Proven experience in leading teams and motivating others to achieve objectives.
Required Experience:
Manager
Employment Type
Full-Time
