Customer Service Representative
Customer Service Representative
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Job Description
Grow your career with Alliant Energy!
At Alliant Energy our purpose is to serve customers and build stronger communities. Our employees make a difference every day by using their personal energy to bring this purpose to life.
Union Details (If applicable)
IBEW Local 965Seniority Group (Local 965 Only) and Business Unit
Baraboo OperationsWI Energy Del WPLNumber of Positions Available
1Salary Grade
U101068Career Band
Job Code
J01072Residency Requirement
Not subject to residency requirements.Pay Range
$25.82 $33.39Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
Job Description
Responsible for customer contact in the field operations offices. Resolves questions and problems and escalates complex issues for resolution.
What you will do
- Acts as the first line of contact for responding to any type of customer inquiry; answering calls navigating online account management systems and maintaining and updating customer records. Initiates field activities schedules work as assigned.
- Respond to customer inquiries and complaints related to field activities or construction initiatives. Responsible for having a general understanding of utility field compliance activities and gas and electric service rules.
- Provides routine clerical tasks such as typing filing opening mail answering telephone payroll entry maintaining and ordering supplies and other clerical duties as assigned.
- Performs all work according to established procedures operating practices and safety rules.
- Performs other duties which are similar related or incidental to this position.
- Mentor and/or train less experienced employees as needed.
- High School Diploma Required
- Associate degree Preferred
Required Experience
- 1 to 2 years technical and/or professional experience in a related customer service capacity
Other Requirements
- Must possess a valid drivers license.
Knowledge Skills and Abilities
- Demonstrated effective interpersonal verbal and written communication skills.
- Demonstrated ability to use Microsoft Office Suite programs and other webbased applications as assigned.
- Ability to effectively multitask and prioritize workload demands.
- Ability to successfully pass webbased preemployment screening assessments.
Our people are passionate about what they do the product they sell and the customers they serve. If youre looking for an opportunity to be a part of a work family that values collaboration innovation and dedication were the right company for you.
Our Values
Live Safety. Everyone. Always Make Things Better Care For Others Do The Right Thing Act For Tomorrow Think Beyond. Be Bold
Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicants qualifications are considered without regard to race color religion sex national origin age disability veteran status sexual orientation gender identity or expression or any other basis prohibited by law. We are committed to the full inclusion of all qualified individuals.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and affiliates is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process please email
Posting End Date:
April 5 2025Required Experience:
Unclear Seniority
Employment Type
Part-Time
