Technical Support Engineer I
Technical Support Engineer I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 54069 - 62572
1 Vacancy
Job Description
An Amazing Career Opportunity foraTechnical Support Engineer I!
Location: Florida Palm Beach Gardens Hybrid(Eastern TimeZone)
Job ID: 34491
Who are we
HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.
We are a hightech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and Technologies (IDT):
IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.
HIDs Identification Technologies powers the trusted identities of the worlds people places and things through smart components and cloud services. We make it possible for people and organizations to transact safely work productively and travel freely. Our contactless identification and sensing (RFID NFC and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect identify collect and manage data quickly and accurately across virtually any IoT application.
Are you ready to make a difference Join us and help shape the future of security.
As ourTechnical Support Engineer youll support HIDs successby:
- Resolving assigned HID product questions &/or problems by telephone email and/or remote sessions. The majority of support provided is via telephone and email.
- Acquiring and maintaining current knowledge of all assigned product offerings and technical support procedures in order to provide accurate solutions to customers.
- Promoting accurate features benefits value and proper use of products when helping customers providing a positive solution to customer problems and providing proper guidance to help the customer select the right HID product to solve their business need.
- Providing feedback to engineering operations and product management regarding issues as requested.
- Maintaining accurate records of customer contact information summary of customer interactions and problem resolution utilizing Zoho CRM.
- Providing updates status and completion information to supervisor and/or users via voice mail email or inperson communication.
- Advising the customer sales team and any potential customers regarding the resolution of technical or engineering issues that affect sales installation or utilization of any products and/or services provided by HID.
- Managing current customer software versions and providing proactive assistance in scheduling planned downtimes and upgrade events
- Ensuring SLA compliance and effective handoff between Tech Support Eng team
- Providing adhoc or planned training to customers as needed
YourExperienceand Background include:
- High School Diploma or equivalent required. AA/AS degree in a technical subject and/or 12 years of experience within RTLS or IoT field highly preferred.
- Must possess a minimum of oneyear experience in technical service and product support preferably with RTLS experience
- Must have excellent telephone/interpersonal/communication skills.
- Critical thinking and problemsolving skills are a must.
- Familiar or previous experience working with healthcare and/or enterprise software customers
- Experience troubleshooting basic network connectivity issues in a healthcare facility including working with servers and network switches.
- Familiar with standard network monitoring tools and basic troubleshooting procedures in enterprise environments.
What we can offer you:
- A vibrant welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- Competitive salary and rewards package
- To be a part of a highgrowth multinational organization that is pioneering the hardware software and services that allow people to navigate the physical and digital worlds with confidence
Why apply
- Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or parttime job seekers.
- Integrity: You are resultsorientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.
The wage range for this role considers a broad scope of factors that are considered when making compensation decisions including but not limited to: skill sets experience and training licensure and certifications and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
The base salary in the United States is $54069 to $62572.
HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .
We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.
When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 61000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
#LIHIDGlobal
Required Experience:
Junior IC
Employment Type
Full Time
