Care Team Supervisor
Care Team Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Senior Helpers is seeking a highly responsive and clientfocused OnCall Care Team Supervisor to help ensure continuous quality care for our clients. This role requires strong problemsolving skills a proactive approach and the ability to manage lastminute staffing needs including personally filling shifts as needed. Additionally the OnCall Care Team Supervisor will play a key role in maintaining exceptional client service by conducting reassessments and addressing client concerns. A reliable vehicle is required as the role may involve inperson visits to clients and caregivers.
Key Responsibilities:
Client Service & Care Oversight
- Act as the primary contact for clients and families during oncall hours ensuring prompt responses to concerns.
- Conduct client assessments as needed to evaluate evolving care needs and recommend updates to care plans.
- Maintain strong relationships with clients and their families to ensure satisfaction and continuity of care.
- Address and resolve client complaints escalating issues when necessary to management.
- Ensure all client interactions align with the companys commitment to compassionate highquality care.
Caregiver Supervision & Scheduling
- Respond promptly to inquiries emergencies or lastminute schedule changes.
- Manage urgent shift coverage ensuring clients receive uninterrupted care.
- Be available to personally step in and provide direct care when necessary.
- Provide realtime coaching and support to caregivers in the field.
- Conduct occasional site visits to check in on caregivers and verify care quality.
Compliance & Documentation
- Maintain detailed records of shift changes and resolutions.
- Document all client interactions concerns and updates in the care management system.
- Ensure compliance with company policies client care plans and state regulations.
Qualifications & Requirements:
- Experience: Minimum of 2 years in home care client care coordination or healthcare supervision.
- Education: High school diploma or equivalent required; CNA LPN or healthcare certification preferred.
- Client Service Skills:
- Strong ability to build rapport with clients and families.
- Excellent communication and problemsolving skills.
- Ability to handle urgent client concerns with professionalism and care.
- Operational & Technical Skills:
- Proficiency in scheduling software (e.g. ClearCare WellSky) and Microsoft Office.
- Strong organizational skills with the ability to multitask in a fastpaced environment.
- Additional Requirements:
- Must have a reliable vehicle valid drivers license and insurance.
- Availability for evenings weekends and holidays (as needed).
Preferred Qualifications:
- Previous experience in home care staffing case management or client service roles.
- Familiarity with state home care regulations and compliance requirements.
- Knowledge of dementia care and chronic condition management.
Benefits:
- Competitive hourly pay for oncall and direct care shifts.
- Mileage reimbursement for client visits.
- Professional development and training opportunities.
- Opportunity for growth within a missiondriven home care organization.
Required Experience:
Manager
Employment Type
Part-Time
