Management Trainee - Fraud Chargeback

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Operations Management trainee Chargeback

Position Overview:

In this role you will be working in Dispute & Chargeback. Also you will contribute to our business operations by learning about and participating in various organizational functions. Management Trainee responsibilities include understanding each departments daily processes and goals working under experienced personnel and participating in learning experiences meetings and seminars. Our ideal candidate is an ambitious individual who is eager to learn grow and excel in a dynamic business environment.
Key Responsibilities:
Good understanding of financial products like representment Fraud Disputes Chargebacks PreArbitration etc. is required.
Managing the endtoend process for US FI Chargeback and Disputes cycles.
Participating in all training and skill development workshops and seminars
Working closely with managers and supervisors to understand and learn about the decisionmaking processes
Experience with US market Chargeback and Disputes.
Assisting in the management of daily operations within various departments
Learning to develop and implement business strategies to achieve organizational goals
Identifying potential issues and areas of improvement in the organization
Contributing to the development of action plans to penetrate new markets
Completing all assigned tasks and projects within the specified timeline
Developing a good understanding of company policies rules and regulations
Assisting in managing resources effectively.
Share ideas with Management that positively influence the vision for the client by using their exposure to the teams technical or business areas their understanding of industry trends and fraud issues impacting the banking industry.
Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis
Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics
Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers
Provide focused feedback loops for investigators based on crisp performance and quality data.
Recruit topquality investigators. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities.
Responsible for achieving and exceeding the teams defined metrics through sustainable change or process improvement.

Qualifications we seek in you!

Minimum qualifications
Any Graduate/Post Graduate with tenured experience in Banking industry in similar domain
Experience in managing multiple large backoffice fraud & dispute operations teams
Ability to identify trends in disputes frauds and ability to convert it into operational plans
Good storytelling skills. Must be very fluent in English strong written oral communication skills and able to manage user / vendor / customer.
Client connects and ability to nurture long term relationships
Operational excellence expertise in the form of black belts/ green belts or equivalent work experience
Excellent people management skills
Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL SAS etc.
Deep domain knowledge in fraud and disputes operations space
High energy with passion for process proficiency and a drive to be a relentless advocate for the customer experience.
Analytical bent of mind with attention to detail
Excellent communication skills verbal and written
Deep knowledge and understanding of industry trends across multiple products and ability to effectively share the knowledge with team members
Ability to drive strong focus on delivery on SLAs and quality control
Client connects and ability to nurture long term relationships.

Preferred Qualifications/ Skills

Prior experience as a Team Leader in Dispute/Fraud/Claim Investigation domain.
Knowledge of networks that facilitate electronic funds transfers (EFT) and ATM transactions i.e. PULSE MASTERCARD VISA NYCE ACCEL & STAR.
Bachelors Degree Exceptional operational managerial analytical and interpersonal skills.
Demonstrable operations experience that includes people management experience as well as experienced in the Fraud and Disputes or Financial risk management domain.
Experience in conducting oneonone coaching and feedback sessions team member grooming interaction with the client on regular basis etc.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training