Service Manager
Service Manager
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Job Description
About Our Client
Our client is a leading national provider in the pool industry offering topquality equipment accessories and maintenance services through their online retail and service channels. With a dedication to quality expertise and customer satisfaction they aim to provide effortless and enjoyable pool ownership experiences.
About the Role
This is an exciting opportunity for a handson Service Manager to lead a dedicated team and drive service excellence. You will be responsible for overseeing the daily operations of the Service and Repairs division ensuring seamless workflow and delivering outstanding customer experiences.
This role requires a strong leader who can manage a team coordinate installations and repairs and maintain high service standards. You will play a key role in building customer relationships managing inventory handling quotes and invoicing and ensuring the overall success of the service department.
Key Responsibilities
- Lead develop and support the Service and Repairs team.
- Oversee service installations for residential and commercial locations.
- Manage daily service operations ensuring efficiency and quality.
- Build and maintain strong relationships with customers.
- Oversee inventory management and stock ordering processes.
- Handle quoting approvals invoicing and payments.
- Act as an escalation point for customer and team concerns.
- Ensure team targets and metrics are met.
- Uphold high service and operational standards.
- Promote customer satisfaction through expert service and support.
- Plan and execute work with a focus on safety resources and timeframes.
- Adhere to company policies safety regulations and operational guidelines.
About You
- Proven experience in service management preferably within the pool or related industry.
- Strong leadership skills with the ability to develop and upskill a team.
- Excellent customer service and relationship management abilities.
- Experience in inventory control and quoting processes.
- Ability to work collaboratively across departments.
- A commitment to workplace safety and compliance.
Whats in it for You
- Join a wellestablished and growing company with opportunities for career progression.
- Work with a collaborative team across service retail and warehouse departments.
- Enjoy a mix of office onsite and customerfacing responsibilities.
- Fulltime permanent role with a reputable business.
- Competitive Salary Super Car Phone and Laptop provided
- Take ownership of a team and service operations while being supported by senior leadership.
This role offers the opportunity to make a direct impact within a reputable organisation committed to customer satisfaction and quality service. Join a team that values expertise and innovation and be part of an industryleading brand in pool management.
Please note: We are unable to process applications from candidates with temporary working visas or those seeking sponsorship.
Required Experience:
Manager
Employment Type
Full-Time
