Academic Technology Support Specialist
Academic Technology Support Specialist
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Job Description
Job Details
Description
University Overview:
MidAmerica Nazarene University (MNU) is a private liberal arts university with a variety of undergraduate graduate and adult education programs accredited by the Higher Learning Commission. Located in the Kansas City metropolitan area MNU seeks to educate students to serve with purpose within the educational context of the liberal arts and a Wesleyanholiness theological perspective. MNU has an enrollment of approximately 1300 students with over half considered traditional undergraduate students. For more information about MNU see our website: www.mnu.
Position Description:
The Academic Technology support specialist will serve as the primary firstlevel support for inperson student technology needs backed by the MNU IT department and support other academic technology within Academic Affairs. This includes four primary areas of responsibility: student technology classroom technology consulting and training management of the student iPad program and library technology. This position will interface regularly with the IT department to determine solutions to urgent and longterm problems and needs.
This position is an inperson position and does not offer remote work options. At MNU our dedication to providing exceptional service to our students is paramount. The nature of our work in servicing and supporting our student body necessitates an oncampus presence.
Anticipated state date: midMay to early June
Position Reports to: Associate Vice President of Institutional Effectiveness
Essential Skills:
- Technical support expertise particularly for educational/academic technologies
- Knowledge of iPad management and mobile device administration
- Classroom technology proficiency including AV and videoconferencing systems
- Library technology systems knowledge (e.g. EBSCO EZproxy OPALS)
- Strong troubleshooting and problemsolving abilities
- Excellent communication skills for training and consulting
- Customer service orientation for frontfacing support
- Ability to collaborate with IT department staff
- Prioritization abilities to handle both urgent and longterm needs
Essential Duties and Responsibilities:
Student Technology Support:
- Diagnose and troubleshoot student technology problems on a variety of personal devices and platforms
- Provide individualized training on university systems and resources
- Serve as a liaison with various student support offices on campus as needed
- Train library student workers on needed technology troubleshooting
- Participate in activities related to student orientation
- Maintain and deploy student loaner devices program
Classroom Technology Training and consultant:
- Provide faculty training on classroom technology systems including both audio and visual systems
- Develop asynchronous training materials for classroom technology
- Consult with IT department on any classroom technology modifications or initiatives including requirements for effective teaching and learning
- Serve as a primary consultant and trainer for the Hyflex classroom initiative
Student iPad program management
- Interface with IT department for annual purchasing and setup of required iPads
- Manage deployment of iPads to all new students in iPad programs (approx. 150/year)
- Serve as firsttier technical support for hardware and software issues related to universitymanaged iPads
- Maintain inventory records and billing of all students enrolled in the iPad program
- Communicate with students and academic departments about iPad program
- Maintain iPad inventory for Student Compassion Fund needs
- Interface with IT for all iPad repair needs from external vendors
- Maintain budget related to iPad program and prepare an annual report for the VPAA
Library Technology support:
- Manage help tickets for all library databases and interface with MNU technology infrastructure
- Troubleshoot library technology systems (including authentication printing and chat support)
- Provide firsttier technology support of library hardware in computer labs printers and wifi interfacing with IT as needed
- During library student workers onboarding provide training to troubleshoot basic student technology issues
- Serve as the library technical interface with IT department during libraryspecific technology upgrades and service interruptions
Qualifications
Desired Qualifications:
- Bachelors degree in Information Technology Educational Technology or a related field
- Previous experience in an educational technology support role (K12 or university level)
- Demonstrated experience with iPad/mobile device management and deployment (e.g. JAMF Kandji)
- Knowledge of classroom technology systems and best practices
- Experience with library technology systems and tools
- Proven track record in providing user training and documentation
- Strong interpersonal skills and ability to work with faculty staff and students
- Problemsolving experience in a technical support environment
- Experience developing technical requirement documents that connect endusers with technical staff and contractors
- Experience collaborating with IT departments on technical solutions
- Customer service orientation and patience in explaining technical concepts
- Ability to work independently while coordinating with multiple departments
Application: Review of application will begin immediately and continue until the position is filled. To apply for the position please attach the following documentation to your application.
- Resume and/or cover letter
- Statement of Christian faith including personal faith history and vision for integrating faith and learning (approx. 12 pages).
- References
Questions about the application process may be addressed to Abigail Harris HR Generalist at . Questions regarding the position may be directed to Dr. Jordan Mantha at
Statement of Faith: MidAmerica Nazarene University is an intentionally Christian Community and desires that all employees in positions of leadership reflect a foundational Christian position in word attitude and action. While there is no predetermined length or format for the Personal Statement of Faith the norm is a one or twopage narrative document describing the applicants central Christian beliefs significant formative influences in the applicants Christian experience (e.g. religious experiences of conversion or the affirmation of ones faith ones family and/or home life spiritual aspirations) and ways in which the applicants faith is being demonstrated in daily patterns and practices.
MidAmerica is very much interested in reviewing applications from qualified members of traditionally underrepresented groups in America including women and racial and ethnic minorities.MidAmerica Nazarene University policy prohibits discrimination on the basis of race gender age color creed national or ethnic origin marital status or disability in the recruitment and admission of students and in the operation of all university programs activities and services. Any concerns regarding discrimination on the basis of gender or disability should be addressed to the Associate Academic Vice President university coordinator of Section 504 of the Rehabilitation Act of 1973 and Title IX of the Education Amendments of 1972 in the Academic Offices in Lunn Hall.
Review of applications will begin immediately and continue until position is filled.
*Christian faith and employment at MidAmerica Nazarene University: MidAmerica Nazarene University is an expression of the Church of the Nazarene. It reserves the right to prefer employees based on religion (Title VII Section 702703 U.S. Civil Rights Act of 1964. Preferred candidates demonstrate a strong commitment to the Christian faith active participation in a local church and a philosophy of Christian higher education consistent with the Wesleyan tradition.
Read the universitys full NonDiscrimination/Equal Employment Opportunity Statement at www.mnu/jobs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
