Customer Solutions Manager
Customer Solutions Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Solutions Facilities Manager
Location: Kansas City MO Onsite
Reports to: Vice President of Area Sales
Employment Type: Fulltime
Seniority Level: Senior Leadership
Industry: Manufacturing Mechanical Power Transmission Components Engineering Services
Job Function: Operations Engineering Customer Solutions
Job Summary:
We are seeking a visionary and experienced Customer Solutions Facilities Manager to lead the operations and strategic direction of one of our key service centers. This role combines operational excellence technical leadership and customercentric sales strategy to elevate our service performance and business growth. You will oversee production engineering support service delivery and customer relationships ensuring that all efforts align with broader organizational goals and longterm success.
This is a critical leadership role for a seniorlevel professional who thrives in fastpaced technical environments and is passionate about operational performance innovation and driving customer value.
Key Responsibilities:
1. Strategic Leadership & Business Growth
Develop and execute service center strategies that support corporate objectives and market growth.
Partner with regional sales and corporate teams to define and drive customerfocused business development initiatives.
Leverage technical capabilities to support differentiated solutions and deepen customer partnerships.
2. Operations & Engineering Management
Lead and optimize all aspects of service center operations including production logistics quality safety and engineering support.
Implement lean processes and continuous improvement practices to enhance efficiency reduce costs and improve service quality.
Ensure the teams technical proficiency remains high to precisely meet complex client needs.
3. Customer Engagement & Solution Delivery
Cultivate strong trusted relationships with key customers across industrial markets.
Serve as a strategic partner and technical advisor ensuring toptier service delivery and issue resolution.
Champion a culture of customerfirst thinking and solutiondriven performance.
4. Team Development & Leadership
Lead and develop a multidisciplinary team of technicians engineers and support staff.
Implement training coaching and succession planning to strengthen team capability and engagement.
Promote a culture of accountability professional development and collaborative problemsolving.
5. Quality Assurance & Continuous Improvement
Drive service quality and operational integrity through regular audits KPIs and proactive issue resolution.
Lead root cause analysis and corrective action efforts in partnership with quality and engineering.
Foster a culture of innovation and continuous improvement across functions.
6. Financial & Risk Management
Oversee budget planning cost control and service center financial performance.
Monitor inventory cash flow and resource planning to support short and longterm success.
Identify operational risks and implement mitigation strategies aligned with safety and compliance standards.
Required Qualifications:
Bachelors degree in Engineering Industrial Management Operations or a related technical field
810 years of experience in the power transmission or industrial manufacturing industry
5 years of experience working with or supporting Dodge products
Proven experience leading operations engineering or service center teams in a customerfacing environment
Strong background in customer relationship management and commercial support
Demonstrated leadership in building highperforming teams and improving operational performance
Excellent communication skills (written verbal and interpersonal)
Strong strategic thinking problemsolving and organizational skills
Comfortable working independently in a dynamic fastpaced setting
Physical Requirements:
Ability to walk long distances and work in customer sites with conditions such as high heat humidity dust heights confined spaces or underground
Must be able to climb structures work on catwalks and perform physical tasks as needed
Ability to lift and carry up to 50 lbs
Must be able to drive long distances and travel up to 5060 of the time including overnight stays
Able to speak and present confidently to individuals and small groups in person or virtually
Why Join Us
Lead a highimpact service center with strategic influence on growth and customer success
Work alongside a collaborative experienced leadership team
Be part of an industry leader with a strong brand reputation and an innovationdriven culture
Drive operational and customer excellence while advancing your career in a key leadership role
RBC Bearings offers a competitive benefit package.
RBC Bearings is an Equal Opportunity Employer including disability and protected veteran status.
Required Experience:
Manager
Employment Type
Full-Time
