Technical Business Analyst
Technical Business Analyst
Posted on :
06-04-2025
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1 Vacancy
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Job Description
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPros Headquarters is in Raleigh North Carolina.
SoftPro offers comprehensive health benefit offerings (medical dental vision disability etc. 401k and Employee Stock Purchase Plans with company matching as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100 remote. Employees who live near our Raleigh NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!
What are we looking for
SoftPro is seeking a Technical Business Analyst (BA) in our Raleigh NC office or as a remote employee. If the candidate works remotely you must be able to work East Coast hours. The BA is responsible for gathering defining and supporting requirements and assisting development teams with transforming those requirements into innovative designs.
What will I do as a Technical Business Analyst at SoftPro
Gather and document requirements
SoftPro offers comprehensive health benefit offerings (medical dental vision disability etc. 401k and Employee Stock Purchase Plans with company matching as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100 remote. Employees who live near our Raleigh NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!
What are we looking for
SoftPro is seeking a Technical Business Analyst (BA) in our Raleigh NC office or as a remote employee. If the candidate works remotely you must be able to work East Coast hours. The BA is responsible for gathering defining and supporting requirements and assisting development teams with transforming those requirements into innovative designs.
What will I do as a Technical Business Analyst at SoftPro
Gather and document requirements
- Work with customers and stakeholders to document business requirements
- Review technical documentation needed for development and translate them into functional specs
- Assist the team in determining technical readiness of customer partners (if applicable)
- Work with the product owner in creating user stories and determining project schedules
- Contribute to product direction and feature set
Communicate requirements to others
- Document business process flow use cases and functional requirements
- Create working mockups to help convey proposed product design to the stakeholders
- Organize and lead presentations with development teams to communicate requirements
- Work with development teams to effectively translate business needs into creative software solutions
- Work with the business on production bugs helpdesk tickets and user training to ensure proper and optimal usage of our integrations
Verify resulting products meet customer needs
- Validate that completed product solutions meet the requirements and expectations
- Work with development teams to make sure products meet customer quality expectations
- Work with the technical documentation writer to ensure the accuracy of installation and user guides
Serve as a subject matter expert for your product areas
- Troubleshoot software identify root causes and propose solutions
- Conduct product demonstrations to internal and external customers
- Collaborate with the teams implementing products
- Keep abreast of new technologies and process innovation within our industry
- Look for ways to innovate within your product areas
Work collaboratively and cohesively with all team members
Some travel required
What skills do I need to be a successful Technical Business Analyst at SoftPro
- 5 years as a Technical Business Analyst (or equivalent role)
- Excellent verbal and written communication with customers dev teams and executive management
- Strong technical aptitude including proficiency with SQL command line interfaces and data interchange formats (XML JSON)
- Familiarity with API integrations (REST SOAP) and highlevel review of code repositories
- Title or escrow experience within large organizations strongly preferred
- Experience with MS Azure DevOps or similar tools
- Ability to multitask meet deadlines and work in a fastpaced environment
- Must be detailoriented highly organized and resultsdriven
- Experience documenting user requirements
- Experience writing user stories and working within an agile development environment preferred
Join us and live our Core Values
Deliver AMAZING Customer Service Be an AWESOME Teammate Adopt a Sense of Urgency Innovate to be Efficient Produce Quality Work Take Initiative Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF its affiliates and subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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