Director of IT Digital Transformation - Edmonton or Calgary AB
Director of IT Digital Transformation - Edmonton or Calgary AB
Posted on :
06-04-2025
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1 Vacancy
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Job Description
Director of IT & Digital Transformation (PlayerCoach Role)
Reports To: President
About Inline
Inline is a Civil Engineering Field Services firm. With a team of 250 team members across various departments (Finance Operations HR Sales) and significant fieldtooffice operations we are on a journey to modernize and automate our processes using the Microsoft 365 platform and other leading technologies. Were looking for a handson Director of IT & Digital Transformation who can set the strategic technology vision while actively driving daytoday .
Position Overview
As the Director of IT & Digital Transformation at Inline you will wear multiple hats: youll work strategically to align IT initiatives with the companys longterm goals but youll also be handsonrolling up your sleeves to build solutions troubleshoot issues and mentor your small IT team (currently one direct report). This is a playercoach role ideal for someone who loves leading digital transformation but isnt afraid to dive into technical details.
Core Responsibilities
Strategic Planning & Vision
- Develop and execute a multiyear IT roadmap ensuring alignment with Inlines growth objectives.
- Evaluate emerging technologies (e.g. advanced field data capture tools AI IoT) for potential business value.
HandsOn Microsoft 365 & Power Platform Development
- Oversee (and when needed personally handle) the configuration and administration of Microsoft 365 including SharePoint Teams OneDrive and license management.
- Lead the design and implementation of Power Apps Power Automate (Flow) and Power BI solutions that streamline fieldtooffice data flows and enhance productivity.
IT Operations & Support
- Directly manage daytoday IT operations ensuring minimal downtime and prompt resolution of technical issues.
- Oversee hardware and software updates manage user accounts and maintain system security across the organization.
- When necessary provide handson support to fill gaps and address urgent technical needs.
Cybersecurity & Compliance
- Develop and enforce companywide security policies best practices and data protection standards.
- Conduct regular risk assessments and collaborate with external security partners (if needed) for specialized tasks (e.g. penetration testing).
Team Leadership & Development
- Serve as a mentor and coach for your direct report(s) providing guidance on technical tasks professional growth and crossfunctional collaboration.
- Cultivate a learning culture: encourage continuous improvement and upskilling to keep pace with evolving technologies.
Business Analysis & CrossFunctional Collaboration
- Partner with key stakeholders in Finance HR Sales and Field Ops to understand process pain points and propose technology solutions.
- Lead or support software evaluations vendor negotiations and implementation projects ensuring alignment with business objectives.
Budget & Vendor Management
- Own the IT budget forecast technology expenses and ensure ROI on major initiatives.
- Manage relationships with key vendors and service providers holding them accountable for deliverables and service quality.
Change Management & Adoption
- Develop clear communication plans training programs and stakeholder engagement strategies for all IT initiatives.
- Champion user adoption ensuring that new tools and processes deliver measurable productivity gains.
Metrics & Continuous Improvement
- Track and report on key performance indicators (KPIs) such as system uptime support ticket resolution and user adoption rates.
- Use data and user feedback to refine processes optimize workflows and prioritize future projects.
What Success Looks Like
Immediate Impact: You seamlessly blend strategic oversight with daytoday operations. Team members see you as both a leader and a reliable goto resource for solving complex tech challenges.
MidTerm 612 Months): Key digital transformation projects (e.g. new Power Apps for field data collection improved SharePointbased intranet) are successfully implemented and endusers embrace the new tools.
LongTerm: Inline has a robust secure and scalable IT environment that supports growth efficiency and innovation; your team expands responsibly as the companys needs evolve.
Ideal Candidate Profile
Experience:
- 7 years in IT leadership or management roles (Manager Senior Manager or Director) within midsized organizations.
- Proven track record in playercoach positions where youve successfully balanced strategic responsibilities with handson tasks.
Technical Proficiency:
- Expertise in Microsoft 365 administration (SharePoint Teams Power Platform).
- Familiarity with IT security best practices network fundamentals and data protection.
- Comfortable with common business applications (ERP CRM HRIS etc.)experience with field service solutions is a plus.
Leadership & Communication:
- Strong ability to mentor and motivate a small team fostering growth and collaboration.
- Excellent interpersonal and stakeholder management skills able to translate complex technical concepts for nontechnical audiences.
Strategic & HandsOn Balance:
- Demonstrable history of crafting IT strategies aligned with business objectives while staying connected to the nuts and bolts of technology.
- Ability to shift between executivelevel discussions and rolling up your sleeves for direct problemsolving or development.
Education:
- Bachelors degree in Computer Science Information Systems or related field (Masters or MBA a plus but not mandatory).
- Relevant certifications (e.g. Microsoft certifications PMP ITIL) are beneficial.
#INDHP2025
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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