INAnalyst- Front Office Facility Operations Business Services IFS PAN India
INAnalyst- Front Office Facility Operations Business Services IFS PAN India
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
SpecialistJob Description & Summary
At PwC our people in property management focus on providing strategic advice and solutions for clients in the real estate industry helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions leasing asset management and development projects.In facilities and infrastructure management at PwC you will focus on creating and maintaining efficient and effective operations of physical workspaces including maintenance security and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.
Job Description & Summary:
We are seeking a highly organized and professional Front Office Executive / Facility Executive to manage the reception area and oversee the daytoday operations of our facilities. This dualrole position requires an individual with exceptional interpersonal skills attention to detail and the ability to coordinate multiple tasks efficiently. The successful candidate will ensure that visitors receive a warm welcome and that all facility operations run smoothly contributing to a positive and professional work environment.
Responsibilities:
Front Office Management:
- Manage the reception/frontdesk area by attending to visitors including clients delegates candidates and vendors.
- Respond to and redirect queries to relevant partners/staff in a timely manner.
- Organize and maintain records for newspapers periodicals and magazines in a structured manner.
- Provide assistance to employees with meeting room bookings and cancellations to ensure optimal availability.
- Address employee queries related to business services providing speedy resolutions while guiding them to appropriate contacts.
- Ensure the cleanliness and tidiness of the frontdesk and client area by supervising housekeeping staff and addressing any maintenance concerns.
- Monitor the availability and condition of first aid supplies and ensure the medical room is clean and functional.
- Coordinate daily with housekeeping/security staff and service providers to meet operational requirements.
- Manage the main telephone line to receive and route incoming calls effectively.
- Maintain professional and courteous communication over the phone.
- Oversee office flower decoration and overall aesthetics of the reception area.
- Ensure compliance with security protocols by maintaining visitor entry records.
- Coordinate with housekeeping for meeting arrangements including refreshments.
- Process all related invoices manage purchase orders (PR PO GRN) and coordinate with finance for timely vendor payments.
Facility Operations Management
- Oversee daily facility operations including maintenance cleaning and repairs.
- Conduct regular facility inspections to identify potential issues and ensure compliance with safety regulations.
- Monitor building systems such as HVAC electrical plumbing and fire safety systems.
- Coordinate building renovations refurbishments and capital projects as needed.
- Manage asset reconciliation and tracking for office equipment.
- Oversee building parking management including tracking valet service operations.
- Manage service tickets through the Service Now platform ensuring timely resolution.
- Ensure timely renewal of Annual Maintenance Contracts (AMC) for critical equipment.
- Manage vendor contracts for maintenance cleaning supplies and facilityrelated services.
- Lead and supervise a team of facility staff providing training and performance evaluations.
- Assign tasks to ensure efficient workflow within the team and address potential safety hazards.
Mandatory skill sets:
- Strong organizational and multitasking skills with a keen attention to detail.
- Excellent interpersonal and communication skills both written and verbal.
- Ability to work collaboratively with diverse teams and demonstrate leadership capabilities
Preferred skill sets:
- Proficiency in facility management software Microsoft Excel PowerPoint and other reporting tools
Years of experience required:
3 Years of experience in front office management or facility operations
Education qualification:
Bachelors degree in Business Administration Facility Management or related field preferred.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor in Business AdministrationDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
OrganizingOptional Skills
Accepting Feedback Accepting Feedback Active Listening Architectural Management AutoCAD (Drawing Software) CAD Standards CCURE (Security Management Software) Communication Corrective Maintenance Correspondence Management Cost Management Coworking Space Management CrossFunctional Team Coordination Customer Experience (CX) Strategy Demand Management Emergency Response System Maintenance Emotional Regulation Empathy Environment Health and Safety (EHS) Program Development Event Facilities Engineering Hoteling Inclusion Insurance Administration Integrated Workplace Management System (IWMS) 56 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship
Government Clearance Required
Job Posting End Date
Required Experience:
IC
Employment Type
Full-Time
