Workforce Retention Consultant
Workforce Retention Consultant
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Job Description
Come join us as a Workforce Retention Consultant (WRC). Youll be there for clients after theyve landed a job making sure theyve got the support tools and tweaks they need to stick with it and thrive.
Its all about helping people stay employed build confidence and take steps toward bigger goals!
About the role
Working closely with both employees and employers youll help build strong lasting working relationships ensuring clients have the right tools guidance and workplace adjustments to succeed. Youll assist clients with career development and progression while achieving key employment milestones that contribute to longterm job retention and satisfaction.
Your key responsibilities include but are not limited to:
- Conduct Assessments to identify client support needs
- Develop and implement tailored action plans based on assessment outcomes
- Support clients in setting and achieving employment and career goals
- Identify and respond to support needs at different stages (e.g. probation sustainable employment)
- Maintain regular contact with clients and employers to monitor progress and provide ongoing support
- Assist clients in managing consent and disclosure related to disabilities or health conditions
- Tailor support delivery to suit individual client and employer preferences (e.g. phone onsite)
- Monitor earnings and gather appropriate evidence to support claims
- Use tracking tools to manage claim due dates and ensure compliance with all requirements
Skills and experience
- Strong problemsolving skills with a solutionsfocused mindset
- Resilience patience and a genuinely empathetic approach
- Excellent communication skills and sharp attention to detail
- Ability to build rapport and trust with people from all walks of life
- Creative and adaptable in tailoring support to meet individual needs
- Frontline experience within an employment services provider
- Experience in developing customised employment opportunities and diversity programs
- Confident in identifying opportunities for job carving job sharing and taskbased roles beyond traditional job titles
What can we offer
- Competitive Salary packaging (save on tax)
- Health and wellbeing allowance
- Additional wellbeing leave extra 13 days on top of your annual and personal leave
- Corporate health insurance discounts
- Awarded Employer of Choice in The Australian Business Awardsand 2024
- Inclusive Employer 2024 / 2025 recognised by Diversity Council Australia
CoAct is a nonprofit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.
Your next steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: its not just about what you know but the unique value you can bring to CoAct and our team! To apply we kindly request that you submit your resume and cover letter via the Apply Now button.
At CoAct diversity and inclusion are at our core. We welcome applicants of all backgrounds including race religion gender identity sexual orientation disability and age. If you are interested we want to hear from you. We are proud to be a disabilityfriendly company!
If you have any questions about the position or the application process or if you require an adjustment to be made during the recruitment process (including alternate formats) please do not hesitate to contact our Talent Acquisition Lead Suelen at
All applicants may undergo a criminal history verification along with other required checks including but not limited to the NDIS screening clearance and Working with Children Check during the recruitment process.
Required Experience:
Contract
Employment Type
Full-Time
