Administrative Support Technician III Evening Shift - Police Information MgmtRecords Section

Howard County:

Conveniently located in the heart of central Maryland between Baltimore and Washington Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:

Howard County Government is a leader in innovation best practices and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2024 Howard County Government received a recordbreaking 63 Achievement Awards from the National Association of Counties (NACo) the most awards in the state of Maryland and the fifth highest in the nation as compared to more than 3000 counties. NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents improve existing programs upgrade working conditions and enhance citizen participation and public policy making.

What are we looking for

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What youll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented diverse and inclusive workplace. Your input will not only be heard but it will be encouraged!
• We offer competitive compensation and great benefits including medical retirement and wellness programs.
• As a member of the Howard County Government team youll be helping drive our culture and directly impact what makes us an amazing place to work.

Include the following. Other related duties may be assigned.

Work and cooperate with coworkers and supervisors at all levels.

Learn and perform all essential job functions accurately.

Complete instruction in METERS/NCIC certification and recertification to Departmental members and members of other law enforcement Agencies. Maintain student records grades and coordinate with Maryland State Police and DPSCS. Order and compile NCIC/CJIS class supplies from the FBI through a LEO account.

Conduct extensive research and complete Federal and State mandated monthly validations on all the Departments METERS/NCIC entries inclusive of warrants securities missing persons license plates vehicles boats vehicle/boat parts guns toxic chemicals and law enforcement credentials. This validation process includes completing computer research report review contacting of investigating officers to acquire supplements making all required updates and deletions within the record as established under the Departments system user agreement requirements complete validations supplemental forms generate correspondence coordinate MVA notifications.

Responsible for the receipt and process of all warrant documents and criminal summons computer reporting true test copy correspondence placing MVA flag and releases creating and sending correspondence for service and/or detainer notifications clearing and canceling NCIC/ METERS/CJIS warrant entries identifying and coordinating subject location identification completing all court document coordination. Conduct research into various computer systems and Enter/Modify/Clear/Cancel NCIC/METERS records in the following files; articles boats securities warrants license plates vehicles missing persons guns and unidentified persons. Confirm all NCIC/METERS entries. Complete quality control review of the Communication Division NCIC/METERS entries and clears. Compose and transmit NCIC/METERS administrative messages. Create and transmit all teletype messages to other law enforcement agencies.

Responsible for duties and responsibilities as the designated Departments Terminal Agency Contact (TAC and/or Alternate TAC) JIS ASC (Court Agency Security Coordinator) System Security Contact (SSC). Represent the Department at the TAC SSC and NCIC Instructor State meetings. Coordinate and complete all NCIC FBI METERS TSS SSC UCR FBI NCIC Instructor DPSCS CJIS CJIS Security and Fingerprint submission audits. Create and maintain up to date unit procedure manuals.

Handle telephone inquiries from citizens attorneys District Court clerks Federal and Local Law Enforcement agencies Department of Corrections Court Commissioners and federal background investigators. Utilize all systems to satisfy these requests. These calls can require confirmation of all active NCIC/METERS entries inclusive of wanted person stolen vehicle stolen property stolen tags missing persons etc. and explanation of regulations procedures policies and applicable laws.

Maintain control and complete analysis of records management system that tabulates crime statistical reported to the State and used for internal operational and administrative needs. Complete review and verification of police incident documentation and complete ensure quality control standards. Comply accurately and consistently with various jurisdictional guidelines for reporting crime. Ensure police information is classified according to the appropriate offense code and other mandatory codes as defined by the program. Determine the classifications of offenses and ensure that information is computer entered according to rules and regulations. Complete review of all charging documents to ensure accuracy. Make appropriate corrections in records management systems. Audits must be conducted in addition to various computer applications run for compiling and reporting statistical information. Prepare numerous complex reports and correspondences which must be presented for final approval by the Chief of Police. Maintain up to date program knowledge and answer inquiries concerning specialized functions and compiled information. Prepares a variety of internal statistical information and prepare reports to reflect same.

Assist with identifying documents responsive to Departmental PIA requests under the direction of a supervisor.

Assist with the identification and collection of records for Accreditation CALEA files; identify and make suggestions on enhancing the Records Section procedures to maintain compliance with Accreditation standards. Review a variety of Records Section technical issues with regards to law enforcement standards performed by the Section.

Prepare scan and conduct quality control checks on all archived electronic documents NCIC entries expungements report submissions criminal summons entry etc. Send notification of corrections to appropriate County agency.

Review process and disseminate various types of police reports and related documents internally and externally as required. Redact information from police documents in compliance with federal state and local laws prior to release. Maintain various filing systems store retrieve and secure records and other law enforcement related documents.

Maintain up to date knowledge of and have ability to explain and comply with all regulations procedures policies and applicable laws as applicable.

Process Court Ordered Immediate and RWOP expungements requests by conducting extensive criminal history research utilizing numerous criminal justice information computer systems. Create departmental correspondence to external and internal recipients regarding the department recommendation and/or compliance.

Train new employees as needed and provides staffing support to section when necessary and assists with various section projects as needed.

Act as designated as shift leader and provide supervision to Records Section employees in the absence of Section Supervisors.

High School Diploma or GED and four 4 years related experience or equivalent combination of education and experience.

PREFERRED EDUCATION KNOWLEDGE SKILLS AND ABILITIES:

Considerable knowledge of office practices procedures and equipment.

College coursework in related field or equivalent combination of education and experience experience in the field of law enforcement would be preferred. Knowledge of police procedures would be an advantage; however not a requirement. Must have experience with completing research through electronic resources gathering and interpreting information analytical thinking skills and communicating and documenting findings in compliance with policy procedures and applicable laws.

Demonstrate acceptable typing ability.

Ability to multi task and effectively utilize time management skills on a regular basis.

Ability to establish and maintain effective working relationship with others.

Ability to maintain confidentiality and comply with all regulations and legal requirements.
Must obtain and maintain UCR certification NCIC CN1 certification MPTC Instructor Certification and NCIC Instructor Certification

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee is required to stand; walk; and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office setting. The noise level in the work environment is usually moderate.

LANGUAGE SKILLS MATHEMATICAL SKILLS AND REASONING ABILITY:

Ability to read and interpret documents such as safety rules operating and maintenance instructions. The ability to communicate effectively is essential. Incumbent must effectively maintain contact with others including contacts with the public administrative entities and Federal and State personnel. Must be able to vary writing and reporting style according to recipient. Will be required to respond to telephonic and inperson requests for information and documents. Must have excellent work rapport established with internal and external clients in an effort to obtain required information order to complete all critical functions.

Must be able to determine when to act independently and when to refer difficult situations to the supervisor. Must apply sound judgment that reflects a thorough knowledge of job task and responsibilities. It is imperative that statistical information and police documents are thoroughly reviewed for the purpose of accuracy and completeness. Incumbent must exert sound judgment to interpret documents such as legal requirements safety rules operating and maintenance instructions and procedure manuals. Ability to compile numerous reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Obtain and maintain CN1 NCIC certification.

Obtain and maintain Maryland Police Training Center Instructor Certification.

Obtain and maintain State of Maryland METERS/NCIC Instructor Certification.

Possession of a valid drivers license.

ADDITIONAL INFORMATION:

TO APPLY:You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening background screening and reference checks.

At time of application please submit a copy of any college degree coursework licenses or certifications that you have referenced on your who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service such as the National Association of Credential Evaluation Services or World Education Services: International Credential Evaluation County Government is not sponsoring employees in application of the H1B Visa or providing an extension of an existing H1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard Countyis an Equal Employment Opportunity Employer and we are committed to a workplace that values diversity equity and inclusion. The County prohibits discrimination on the basis of race color religion age sex ancestry creed national origin disability status genetics marital statusmilitary service sexual orientation gender identity/expression or any other characteristic protected by federal state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at .Requests for accommodations should not be attached to the application.