Customer Service Technicians San Francisco Area
Customer Service Technicians San Francisco Area
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1 Vacancy
Job Description
Overview:
Technician will be responsible for working at Customer facilities diagnosing and repairing buses/trucks under warranty performing Customer support and campaigns required by BYD or the Customer.
Job Function:
Under general supervision of the Customer Service Manager or Supervisor the Technician will complete work assignments at Customer facilities BYD Locations and may be asked to perform other maintenance duties as assigned.
Perform diagnosis and repairs of warranty related issues. Provide Customer interface and reports on field maintenance activities.
Responds to Customer requests comments or complaints as needed. Assist Customer with maintenance related issues.
Order parts as needed coordinates repairs and provides daily Service reports/Parts requisitions as needed.
Coordinates new vehicle delivery acceptance with Customers in US
Provide daily status reporting to Customer Service Manager/Supervisor.
Follows up with Parts clerks for parts availability and ETA.
Requirements:
Knowledge of transit bus/truck maintenance operations and field service support.
Ideal candidates will have a minimum of two years experience.
Heavy duty truck and/or bus Technician experience preferably working in a field service environment.
Experienced in vehicle/bus maintenance and repair. Experience with computer based diagnostics in bus maintenance operations. Experience with automotive or bus Electric drive systems preferred.
Ability to travel internationally and work in the Customers environment. Weekends nights and long hours will occur.
License: Must possess a valid drivers license in home state and no more than one infraction during previous three years. Class B with Passenger Endorsement preferred. If non at this time the ability to obtain.
Required Experience:
IC
Employment Type
Full-Time
