Expanded Services Supervisor
Expanded Services Supervisor
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$ 45000 - 70000
1 Vacancy
Job Description
Job Details
Description
At American Solutions for Business we pride ourselves on helping people live their American dream. As an employeeowned company we provide value to our stakeholders through entrepreneurial relationships and solutions. Since 1981 we have grown to be one of the largest distributors in the industry providing customers with print branded merchandise eCommerce solutions fulfillment and more.
The Expanded Services Supervisor oversees and supports Expanded Services representatives in their daily tasks and workflow. This role ensures highquality and efficient support for our sales associates while maintaining service excellence. Key responsibilities include training employees coordinating and delegating tasks fostering individual and team growth evaluating performance motivating staff and addressing concerns to ensure smooth operations and problem resolution.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide a variety of support for Expanded Services team members with responsibilities for scheduling training performance management disciplinary action and career development. Oversee and manage activities of the department to include:
- Check work and progress of new team members. Provide guidance and support on a daily basis.
- Be a resource to answer questions on processes and procedures including inventory credits sourcing ACEs and ACEs Admin.
- Assist team members to work across boundaries with other departments within ASB.
- Assist with vacation and sick time coverage.
- Provide positive as well as constructive feedback to team members on a regular basis.
- Identify development needs and manage the reciprocal relationship between staff director and organization.
- Communicate with sales associates vendors etc. to resolve outstanding issues quickly and effectively.
- Handle escalated Sales or customer calls with diplomacy and tact.
- Participate and contribute in leadership and department meetings.
- Schedule monthly meetings with individual expanded team members.
- Provide input on interviews and participate in the hiring process.
- Provide input for performance reviews for the development and growth of assigned team members.
- Assist the Expanded Services Director by communicating job expectations; monitoring appraising job results; coaching counseling developing coordinating and enforcing system policies and procedures.
- Work with the Expanded team and Directors to optimize workflow and daily activities to ensure expanded revenue stream is strong.
- Use appropriate judgment when escalating communication regarding department or employee concerns and assist in the communication for disciplinary and/or performance issues according to company policy.
Supervisory Responsibilities
Directly supervise a large team of Expanded Service representatives on assigned Expanded team(s). Responsibilities include planning assigning and directing work; training and mentoring of team members appraising performance; addressing complaints and resolving problems.
What we offer:
- We are proud to offer a comprehensive range of benefits designed to support your wellbeing career growth and worklife balance.
- Comprehensive Medical
- Dental/Vision
- PTO
- Volunteer Time Off
- Paid Holidays
- Tuition Reimbursement
- Employee Ownership
- 401K
- EAP
- Ancillary Benefits
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Required: High school diploma or general education degree (GED); plus at least two to four years experience or education in customer service accounting or inventory control and two to four years experience as a Sales Support Representative or combination of both. Preferred: Associate degree in business management finance inventory or related field plus two to three years experience as a sales support representative or combination of education/experience.
Competencies
Customer/Client Focus
Communication Proficiency
Collaboration
Problem Resolution
Organizational Skills
Teamwork Orientation
Performance Management
Technical Capacity
Leadership
Computer Skills
Must possess a strong working knowledge of Microsoft Office programs understand computer technology and terms and have experience working with internetbased programs and email.
Language Skills
Ability to read analyze and interpret general business periodicals professional journals and technical procedures. Must be able to effectively provide routine reports and correspondence. Ability to communicate effectively with vendors customers fellow employees management and Sales Associates of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts interest commissions and percentages.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit and occasionally required to stand or walk. Most work is done at a computer workstation which requires repetitive wrist and hand movement.
Duties require sight speech and hearing. Specific vision abilities required by his job include close vision. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
AA/EEO/Vet/Military
Required Experience:
Senior IC
Employment Type
Full-Time
