Guest Services Rooms Coordinator
Guest Services Rooms Coordinator
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Job Description
Our portfolio includes 20 official property partnerships including Formula 1 (f1experiences) the NBA (nbaexperiences) the Kentucky Derby (derbyexperiences) MotoGP (motogppremier) and many more.
Our Culture
Progressive. Innovative. Fast Paced. Optimistic. Collaborative. Giving. Fun.
Job Summary:
We are seeking a dedicated and customerfocused Guest Services Rooms Coordinator to join our team. The ideal candidate will be responsible for ensuring an exceptional guest experience by providing courteous professional and efficient service. This role involves coordinating various aspects of guest services throughout our many partnerships addressing inquiries and concerns and maintaining a positive and welcoming atmosphere.
Key Responsibilities:
- Address guest inquiries modification requests and concerns promptly and professionally while also providing detailed information regarding guest rates policies and checkin procedures.
- Coordinate with other departments to fulfill guest requests and resolve issues.
- Provide support to the hotel department by assisting with guest reservation requests and ensuring their needs are met in a timely and efficient manner.
- Follow established procedures and protocols when addressing and troubleshooting any reservation issues ensuring proper escalation and resolution when necessary.
- Assisting with events and activities ensuring guest satisfaction and smooth operations.
- Prepare reports and maintain accurate records related to our companys accommodations program.
- Uphold the companys standards and policies to ensure a high level of service quality.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Ability to multitask and remain calm under pressure.
- Proficiency in using computer systems and software for reservations and guest management.
- Flexibility to work weekends.
Skills and Competencies:
- Exceptional customer service skills with a genuine desire to assist guests.
- Professional appearance and demeanor.
- Ability to work collaboratively in a team environment.
- Strong organizational and time management skills.
Required Experience:
IC
Employment Type
Full-Time
