Boat Service Advisor
Boat Service Advisor
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Job Description
SERVICE ADVISOR: Boat Marine Dealer
At Kettle Marine our Service Advisor is often the first point of contact for our customers. You will prepare written estimates for service work and parts and be the liaison between customers manufacturer and employees. This requires the ability to be friendly outgoing have good computer skills and great communication skills over phone text and email. This is a fulltime position TuesdaySaturday.
Experience in recreational boating is huge plus.
KEY RESPONSIBILITY AREAS
- Service Writinginvolves contacting vendors customers and employees.
- Customer contact for customers. Previous boat knowledge is preferred.
MAJOR DUTIES/ RESPONSIBILITIES
Service Writing
- Must have outgoing friendly personality and superior communication and customer service skills
- Initiate work orders and maintain control until closed and invoiced
- Must be customer service yet goaloriented maintaining a salesfocused approach in an effort to increase service revenue
- Prioritizing the service work scheduleappropriately with available hours in shop.
- Keeping track of job status/progress.
- Communicating proactively with customers and employees on work progress
- Returning phone calls and emails promptly.
- Dispatching tickets to appropriate techs.
- Creating and updating work orders with proper documentation.
- Performing walkarounds on boats with customers.
- Explaining work to the customers and get approval for this work.
- Ensuring the parts are available for the jobs prior to dispatch.
- Tracking open work orders on scheduling system
- Communication with Sales.
- Predeliver closed work orders over the phone and answer all questions.
- Performing work order audits to quality check all lines addressed pricing accurate parts and sublets billed etc.
- Presell suggested highpriority maintenance to the customer proactively. Schedule this workin the offseason.
- Follow up with customers on future work.
- Create loyalty out of conflicts.
- Maintain neat and clean service facilities & equipment.
- Ability to read work order requests and ensure that boats are efficiently and effectively moved for rigging and preowned technician haullaunch schedules.
- Knowledge of OEM and recommended maintenance schedules for all boat engines and products.
- Maintains the service library with uptodate information. Handleservice department filing and records.
- Ensure that all service bulletins for engines and boats are written up and repair orders generated.
- Performs other related duties as required or assigned
Personnel Administration
- Team building and promote interdepartmental relationships.
- Work directly with techs to coordinate all boat and trailer movement.
- Attend instructional courses as needed
Sales & Customer Relations
- Superior of high product quality attentive responsive and attractive service staff and warm fun atmosphere.
- Explore ways to better serve customers (Internal & External).
- Develop ways to communicate with sales team to maintain a personalized environment and obtain feedback to monitor their satisfaction.
- Attend special events offsiteas needed.
Schedule Requirements and Physical Demands
- Able to work an average of 4050 hours per week.
- Able to work day shift includingSaturdays.
- Able to walk and stand on your feet 810 hours go up and down stairs
- Able to lift 50 Lbs.
REQUIREMENTS
- A high school diploma or equivalent
- Possess managerial confidence
- Professional appearance and positive attitude to all customers
- Communicate intelligentlyboth verbally and in writing
- Organizational and computer skills are required for the position
- Be teamoriented selfmotivated and process driven
- Customer service or salesrelated background preferred
- Valid Wisconsin drivers license andU.S. citizenship
- Dockmaster software knowledge is a plus
- Ability to operate all equipment sold by the dealership
BENEFITS
- Familyowned dealer with committedestablished experienced staff
- Health Dental Vision & Life Insurance 401(k) with Company Match Available
- Paid Training
- Paid Holidays
- 2 weeks paid vacation upon hire
- Currently offers a Christmas/New Yearbreak
- Great work environment: work hard have fun
- Newest coolest products in the boat/marine industry are here
- Outstanding employee discount
ABOUT US: Kettle Marinein Jacksonis Wisconsinsfastest growing marine dealership serving the surroundingMilwaukee WI area. We are an authorized boatdealer forAlumacraftCampionMirroCraftTahoe Pontoons&Premier PontoonandAngler Qwestpontoon boats. Were also an outboard motordealer forMercury MarineYamaha MarineShoreLandrand other boat trailers. We carry a large selection of new and preowned boats offer boat service and maintenance summerizingand winterization along with indoor/outdoor storage for our customers.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
