Service sales specialist
Service sales specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
JOB SUMMARY:
Performs a wide range of duties focused on providing our customers the best buying experience and growing STOBER revenue. This includes finding the best solution for the customer selling STOBERs value quote and order processing fielding phone calls followup on quotes and leads navigating the CRM to access and create customer data to better serve the customer. Support STOBERs Purpose Vision Mission Values Metrics.
ESSENTIAL FUNCTIONS:
- Lead follow up helping customers along the buying process
- Conversion Rate of Quotes to Orders
- Assist customer with correct technical drive solutions
- Warranty return goal: < 0.5
- Answer phone within 3 rings; 95 of time
- Correct Pricing; 100 of time
- OnTimeDelivery to Published Standard: 90
- Ontime Quote and quote follow up (metric TBD)
- CRM Data Entry and Extraction
- SAP Data Entry Quote and Order Processing
Qualifications
Skills/Tools/Tasks:
- Communication:
- Single Point of Contact (SPOC) for specific regional customers
- Balance phone calls emails and chat features using appropriate etiquette
- Proficient in Outlook Excel and Word
- Use of communication and sales tools: SAP FITS TL Braintrust STOBERU etc.
- Product Knowledge:
- Attend training opportunities to learn the various products
- Proactively use STOBERU
- Some travel with the Outside Sales Team
- Able to use the web to locate information to send to customers: assembly instructions oil levels dimensional data etc.
- Select proper shipping methods
- Catalog knowledge nomenclature Product identification
- SelfDevelopment:
- Proficient in Leadership tools especially TL implement regularly
- Learning formalized: Leadership Interpersonal Technical STOBER policies etc.
Physical demands: Required to talk and hear to sit frequently use a computer to input data use of headset ability to use a computer screen frequently.
Required Experience:
Unclear Seniority
Employment Type
Unclear
