Manage and grow existing customer relationships in Emerging Business vertical by identifying opportunities for upselling crossselling and deepening engagement
Develop strategies for expanding existing customer accounts within emerging market categories focusing on longterm partnerships
Consistently achieve revenue targets through customer retention account expansion and driving additional business from existing customers in line with team/organizational objectives
Maintain regular communication with existing clients ensuring satisfaction and resolving any issues to maintain strong relationships
Build and manage a pipeline for account expansion by identifying growth opportunities within existing accounts
Collaborate with customers to identify new use cases and tailor solutions to meet their evolving needs driving longterm value
Establish best practices and operating procedures for customer retention relationship management and account expansion
Keep updated on market trends customer pain points and competitor actions that may impact current customer relationships and growth opportunities
What You Will Need:
46 years of relevant experience in account management upselling and crossselling with a background in Payment Gateway Sales (Mandate)
Experience in productfocused sales and an organized approach to work
Strong interpersonal skills and the ability to build rapport with customers by understanding their requirements
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