Patient Access Liaison 2
Patient Access Liaison 2
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Job Description
Description
Summary:
Responsible for all accountabilities of the Patient Access Liaison 1. Provides functional guidance to staff. Performs registration and admitting functions and communicates information on financial obligations to both inpatients and outpatients to ensure a one touch registration/scheduling experience. Provides estimates for services when appropriate. Receives and processes patient financial liability payments.
Responsibilities:
1. Performs all responsibilities of the Patient Access Liaison 1 position.
2. Communicates all information pertaining to the patients financial obligations including but not limited to: copayments deductibles in and outofnetwork responsibilities referrals and authorizations.
3. Completes all admitting functions including bed management responsibilities utilizing the bed management application (ED only).
4. Ensures that proper selection of insurance plan type prioritization precertification and billing address are assigned in the system utilizing a broad knowledge of insurance as well as regulatory and contractual compliance.
5. Responsible for the collection of copayments deductibles in and outofnetwork responsibilities and self pay balances. Requires an understanding of payor requirements and state and federal collection laws and regulations.
6. May provide functional guidance to Patient Access Liaison 1 employees.
7. Facilitates in gathering accurate patient billing information.
8. Performs collections of patients with outstanding accounts receivable. Accurately estimates the patient liability (copayments deductibles coinsurances deposits etc. via obtaining accurate demographic and financial information).
9. Receives and processes patient payments. Maintains necessary petty cash to properly service and receive payments.
10. Answers patient inquiries regarding their liability and able to explain the variables involved.
11. Properly receipts and forwards all copies of patient payment receipts posting to the patients account in appropriate system.
12. Performs end of day duties closing and reconciliation duties in appropriate system and reconcile deposit.slips.
13. Fulfills all compliance responsibilities related to the position.
14. Performs other duties as assigned.
Other Information:
Required: Bachelors Degree with a minimum and 6 months jobrelated experience or an Associates Degree and 2 years jobrelated experience. Basic MS Word & MS Excel. Customer service and organizational skills.
Minimum Experience: six months
Desired: National Association of Healthcare Access Mgmt (NAHAM) certification.
Working Conditions:
Manual: Some manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Norwalk Hospital Association
Org Unit: 342
Department: Clinic Psychiatric
Exempt: No
Salary Range: $17.60 $25.76
Employment Type
Full Time
