Solutions Support Engineer
Solutions Support Engineer
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Job Description
Moving the world better thats the backbone of everything we do. At Ridecell we pride ourselves on helping the largest fleets in the world digitally transform their business operations to achieve their goals no matter how big or adventurous. Our fleet automation and mobility platform modernizes and monetizes fleets by combining realtime data insights with digital vehicle control that turns manual processes into automated workflows. Imagining a world where fleets fix and run themselves is no longer a concept its a reality.
The results Unmatched efficiency unparalleled control and complete transparency for shared services motorpool rental and logistic fleets who rely on vehicles and drivers to move their business forward. Today Ridecell powers some of the most successful fleets across Europe and North America including Gig Car Share from AAA Arval and KINTO Share by Toyota Sweden. Headquartered in San Francisco California with offices in Madrid Paris Berlin and Pune India Ridecell builds the technologies and solutions that unlock the full power of fleets.
To learn more about our suite of solutions visit https://ridecell/solutions/.
We are looking for an experienced Solutions Support Engineer to join our rapidly growing team. Our Solutions Support Team members get involved in several activities within presales from launch solution architecting and working with customer IT teams to facilitate technical integrations to postlaunch support. We are seeking a candidate who has a passion for overachieving goals and helping to build highgrowth companies! Our candidate should be a selfstarter comfortable with identifying and understanding an opportunity when it is there.
Responsibilities:
- Present the companys capabilities at a strategic level and be comfortable to brainstorm and discover potential solutions. Support the companys presales efforts by providing technical support to sales personnel through the salescycle
- Work closely with the sales team to support presales activities including customer demos and presentations highlighting our value proposition to help move opportunities through the sales funnel. Position will require travel to customer and prospect locations.
- Setup pilots for customers
- Develop new tools for making demos more attractive and closer to customers usecases.
- Develop prototypes for integration with customers existing infrastructure
- Define and describe an architecture of a system in context of a specific solution. Work with Ridecell Product & Engineering teams and customer/prospect IT teams to develop current & future state solution architecture for deployments
- As a key member of the launch team independently lead work streams like technical integration projects with customer/prospect IT teams
- Provide support onsite and/or remote pre and post deployment
- Work effectively as a crossfunctional team member between Sales Product Engineering Launch Customer Success and Technical Support to ensure successful delivery on customer requirements and ultimately high levels of customer satisfaction
- Work effectively with Account Managers and Customer Success to ensure continuous customer growth by frequent reflection and future solution discovery
Requirements:
Prior Experience
- 2 years of experience in solutions engineering technical sales technical support or other customerfacing experience supporting sales of complex software and/or services to enterprises
- Experience using Python or experience with another objectoriented programming language with a willingness to learn Python
- Ability to create modify and optimize SQL queries to deliver enterprisegrade solutions
- Familiarity and experience with development tools (Github Linux commands JIRA etc.
- Willingness to be occasionally handson (Telematics Hardware installation at the customer facility for POC application testing etc.
- Solid technical aptitude and a passion for learning new technologies products and methodologies
Personal Skills
- Excellent communication skills that project confidence professionalism and competence
- Strong interpersonal skills for maintaining effective and courteous relationships with employees and business contacts.
- Experience communicating complex customer issues and use cases to development teams and nontechnical stakeholders
- Fluency in Spanish and English oral and written
- Proven ability to document technical concepts
- Excellent problem solver; able to prioritize and coordinate between multiple projects simultaneously
- Passionate about delivering excellent customer service
- Must be able to work effectively in a team environment as well as alone
- Willingness to travel to a customer location another office location or an ancillary location to perform your job function up to 50 of the time
Preferred Experience
- Familiarity with Sumo Logic Agile development methodologies and Postman is a bonus!
- Familiarity with Zendesk Confluence and similar tools
- Demonstrates strong understanding of software development system architecture APIs log analysis error debugging and integrations
- Experience engaging with customers in a technical role throughout the full customer lifecycle including presales onboarding product launch and technical support
Requirements for Hybrid Work Setup
- Ability to Work at a Standard Computer Setup
Candidates must be able to work at a standard computer workstation for up to 40 hours per week with or without reasonable accommodations. - Access to HighSpeed Internet
Candidates must have access to a reliable highspeed internet connection to support seamless remote work and virtual collaboration. - Dedicated Workspace
When working remotely candidates must have an appropriate distractionfree workspace within their residence to ensure productivity and professionalism.
Location
- Madrid Spain
Preferred Industry Background
- Fleet Management
- Leasing and Asset Management
- Software Platform Solutions
- Connected Car Services
- Mobility Services
- LocationBased Services/Mapping
Our Commitment To Inclusion & Belonging
Ridecell is not only committed to building our own diverse and inclusive company we celebrate our differences and actively work with all Ridezillas in achieving their career ambitions in the broader ecosystem. We are an equal opportunity employer and encourage all applicants to apply no matter your race religion sex national origin sexual orientation age disability gender identity or gender expression. If we can do anything to improve your application and interview process please let us know!
To Recruitment Agencies
Ridecell does not accept unsolicited resumes. Please do not forward resumes to Ridecell employees. Ridecell is not responsible for any fees related to unsolicited resumes.
Employment Type
Full Time
