Business Relationship Manager
Business Relationship Manager
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$ 99572 - 116997
1 Vacancy
Job Description
Class Summary
- REPOSTED 4/3/25Job DescriptionThe Business Relationship Manager collaborates with the senior leadership of the departments to which they are assigned to create technology roadmaps and identify opportunities for technology innovations that drive improved service delivery and business optimization. This position will report directly to the Manager of the Business Strategic Services/Business Relationship Management which is part of the Business Strategic Services Division (BSS) within the Department of Information Technology.
Essential Duties- Partner with senior business leaders including Department Directors and their teams to deeply understand strategic and tactical business objectives
- Work with IT Leadership to create and implement business strategies that leverage and integrate IT strategy and technology to achieve business objectives
- Lead development of financial models indicating the investment required and estimated benefits
- Advocate and lead business process focus. Support those in the utilizing various tools such as mapping modeling workflow analysis gap analysis and use cases
- Champion and manage threeyear rolling technology roadmaps for the business departments to which you are assigned
- Represent business needs in the identification and prioritization of IT performance improvement opportunities
- Collaborate with stakeholders to create and present business cases for proposed technology initiatives
- Conduct competitive analysis and benchmarking of candidate technology solutions
- Through participation in Governance committees ensure overall of the project portfolios and capability roadmap realization and measure the quality and business value of IT investments to ensure customer satisfaction
- Serve as a point of escalation in the event services are not meeting expected outcomes
- Establish and maintain effective communication and engagement with appropriate executives and managers to ensure that proper information technology needs are met including the management of client expectations
- Collaborate with business leadership to identify and champion a robust pipeline of automation and optimization initiatives throughout an intake process
- Facilitate and lead regular meetings and presentations with executive leaders within Gwinnett County government
- Present budget proposals business cases and similar information to both persuade and inform
- Opportunities to speak at conferences participate in committees and outreach events are available but not required
- This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position a public safety background which may include motor vehicle & criminal histories and fingerprinting.
The grade for this position is 107. Salary will be dependent on education and experience.
This position is eligible for the Employee Referral Program.
Minimum Qualifications- Bachelors Degree in Computer Information Systems Business or a closely related field
- Seven years of department leadership professional analyst strategic planning or consulting experience
- Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
- Strong communications and presentation skills to senior and executive leadership
- Valid Drivers License
- Experience working for or servicing public organizations such as local state or federal government
- ITIL and/or BRMP Certification
- Seven years of related IT business and/or consulting experience related to technology initiatives or products for medium to large size environments
- Strong executive presence
- Experience developing business cases and experience with financial analysis and modeling
- Broad understanding of Information Technology platforms
- Proven ability to develop and communicate technology strategies
- Experience preparing and presenting quantitative documentation from primary and secondary research to support proposals and business cases (i.e. cost and benefits analysis)
Note:The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this departmentclick here Additional Information
About Gwinnett County
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer we prohibit discrimination on the basis of genetic information (including sex) race color national origin (including ancestry) gender (identity and expression) sexual orientation age marital status familial status (including pregnancy) disability military or veteran status religion political affiliation immigration status homeless status or any other category protected by law.
Welcome to Gwinnett County one of Americas fastestgrowing counties for the past 20 years. Our dynamic and exciting county combines the best of bigcity living with the comforts of the suburbs.
The countys population in 2000 was about 588448 and weve only continued to grow since then with the population expected to reach one million by the year 2022.
Gwinnett has many advantages beginning with its location and road system. The county is just 45 minutes from HartsfieldJackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location 80 percent of the U.S. population is within a twohour flight. Georgia Highway 316 has been extended to Athens reducing travel time to the University of Georgia to 25 minutes. Gwinnetts infrastructure includes more than 2750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Boards policy directives the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services Fire and Emergency Services Corrections Communications Support Services Financial Services Community Services Human Resources Information Technology Services Law Planning and Development Water Resources Child Advocacy & Juvenile Services and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the Countys values.
In addition to the executive side of County government certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett they include the Sheriff Tax Commissioner District Attorney Solicitor Probate Court Judge and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest building trust and having strong moral principles.
Accountability: We believe in stewardship transparency and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging embracing and unifying our communities.
Innovation: We believe in continual adaptation of technology process and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process please click the links below:
For questions about recruitment or to request a reasonable accommodation during the application interview or testing process please call Human Resources ator email .
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use
Required Experience:
Manager
Employment Type
Full-Time
