Call Center Manager - HVAC Plumbing
Call Center Manager - HVAC Plumbing
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
McHales values customer satisfaction and aims to provide exceptional service to its clients. As the Call Center Manager you will oversee our call center operations and ensure that our customers receive the best service possible. We are the premier home service company in our area with over 70 years of industryleading expertise. Career stability is never something youll need to worry about!We truly care about our customers our employees and our community. Through the years weve donated and supported many local organizations. It is our privilege to play an active role in our community and do our part to promote better homes and lives for all.
Why Choose Us
- Comprehensive Medical Dental & Vision Insurance.
- Paid Time Off! Paid Birthday! Paid Family First Day!
- Smartphone and Tablet!
- We are a Family Sensitive workplace and believe in worklife balance
- Opportunity for Advancement! We are a fastgrowing company that believes in growing our employees and hiring from within first.
- Manage and oversee all aspects of the call center including staff management performance and daily operations.
- Proactively generates new business throughoutbound calling and sales activities.
- Develop and implement strategies to improve call center efficiency productivity and customer service.
- Monitor and analyze call center metrics to identify trends and areas for improvement.
- Analyzes staffing needs to ensure employees are best utilized during peak and slow times.
- Train coach and mentor staff to ensure they meet performance targets and deliver highquality customer service.
- Create and implement call center policies and procedures to improve the customer experience and increase efficiency.
- Manage and resolve customer complaints and escalations in a timely and professional manner.
- Collaborate with other departments to ensure seamless operations and customer service delivery.
- Keep uptodate with industry trends and best practices to improve call center operations continuously.
- Five 5 years of experience in call center management in one of the following residential service industries: HVAC plumbing electrical windows & doors or garage doors.
- Ability to work daily at our office from 7 Am to 4 PM.
- A bachelors degree in Business Administration or a related field is preferred.
- Proficiency using ServiceTitan is highly desirable.
- Nexstar training is strongly preferred.
- Excellent leadership communication and interpersonal skills.
- Strong analytical and problemsolving skills.
- Ability to work inoffice daily in a fastpaced and dynamic environment.
- Proficient in Microsoft Office and other call center software.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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