SDM Amazon Hub

Inviting interest from Tech Leaders for the HubDP (IHaveSpace delivery partner) business in Access Points Org.

Join us to make history as we build a worldclass Amazon Hub pickup and returns customer experience! Amazon Hubs are freestanding selfservice kiosks (Lockers) and walkup fullservice locations (Counters) located around the world in convenience stores grocery stores shopping centres transit stations multifamily buildings and other retail locations where Amazon customers can pick up their orders. Amazon Hub is growing exponentially and globally to meet the continuing customer interest in buy online and pickup in store.

The Access Points team is currently comprised of multiple product lines like Lockers Hub Counter and Locker. Together they form a network of 150K automated or attended locations primarily in North America Europe and Japan where Amazon customers can pick up and return Amazon and soon nonAmazon packages. We build the solutions that provide a best in class pickup and dropoff customer experience across the globe through the use of convenient reliable and secure Lockers and third party pickup points. Amazon Lockers are selfservice kiosks placed in shopping centres retail stores transit stations and other access points in areas with high customer density. To pickup orders or dropoff returns customers select a location on the website; receive a code and collect or dropoff the package at their convenience. Our challenges include building geographical proximity solutions for customers to discover these locations increase wallet share through customer engagement developing smart algorithms using data analytics for realtime upsells of Lockers and pickup points developing and building highly available and scalable systems which can be used by any business in Amazon dealing with physical locations.

Responsibilities:
Lead the engineering team through an agile transformation that delivers higher software development velocity and quality
Develop strong engineering leaders and managers
Create prioritize communicate manage and execute roadmaps project plans and commitments
Regularly communicate status of development quality operations and system performance to management
Lead Engineers to architect and develop the best technical design and approach
Foster culture of continuous engineering improvement through mentoring feedback and metrics
Interface with a diverse customer base to understand requirements priorities and processes from around the world
Propose and implement new projects or recommend system improvements.
Own all operational metrics and support
Have the obsession to drive a better customer experience through everything that we do
Bring innovative ideas to the table every day in order to find better ways of accomplishing our customer objectives
Set clear measurable quality goals for an organization in a datadriven way

7 years of engineering experience
3 years of engineering team management experience
8 years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
Experience partnering with product or program management teams

Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

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