Head of Customer Experience
Head of Customer Experience
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Job Description
Job Description
- Own the endtoend customer journey driving engagement retention and innovation in a rapidly growing wellfunded startup.
- Sydney Permanent Role
- $150k160k super bonus
Are you passionate about shaping worldclass customer experiences in a highgrowth environment This is an opportunity to lead a transformative CX strategy in a fastscaling business that has recently secured a major injection of funding.
As the Senior Manager Customer Experience you will take the lead in reimagining and optimising the customer journey. From refining selfservice touchpoints to leveraging cuttingedge technology you will drive initiatives that enhance engagement boost NPS and maximise customer lifetime value.
This is a highimpact role that sits at the intersection of customer insights digital transformation and innovation working crossfunctionally to create seamless customerfirst experiences.
Key Responsibilities
- Design and implement strategies to elevate the customer experience ensuring measurable improvements in satisfaction and engagement.
- Assess and refine each stage of the customer journey identifying challenges and introducing innovative solutions.
- Gather and analyse customer data from various sources translating insights into action to drive retention and positive feedback.
- Collaborate with internal teams across marketing sales customer service and technology to align CX initiatives with broader business goals.
- Enhance digital touchpoints streamlining selfservice options and integrating advanced technologies to improve customer interactions.
- Drive customerfocused business transformation embedding a servicefirst mindset in product development and operational processes.
- Track evaluate and report on key customer metrics ensuring continuous improvement and strategic alignment.
About You
- Extensive experience in customer experience digital transformation or service design with a focus on strategic impact.
- Strong background in mapping customer journeys and developing solutions that enhance engagement and satisfaction.
- Skilled in interpreting data from multiple sources and leveraging insights to influence business decisions.
- Proven ability to facilitate crossteam collaboration bringing together different functions to improve customer interactions.
This role offers a performancebased bonus salary packaging benefits a dedicated Learning & Development platform access to an Employee Assistance Program and an extra day off on your birthday. Youll be joining a fastgrowing wellfunded startup where you can drive real change and make a lasting impact on customer experience.
Apply NOW or send your CV to Michael to be part of this exciting journey.
Required Experience:
Director
Employment Type
Full Time
