Technical Support Engineer
Technical Support Engineer
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Job Description
Position Title: Technical Support Engineer
Location: Madrid Spain
Grade: 9
Position Summary:
The position will be a Staging and Support SW Engineer for Hospitality Installations.
The Staging process will include the complete installation of customers stores (hardware and software) in the Staging facilities previously to installation on site included documentation checklist and QA tests.
Support will include answering phone calls from field technicians partners or customers and providing the necessary support to successfully complete installations. The SW Engineer must be capacity to complete remotely all configurations and installations needed to correctly any issue.
The position also requires complete warranty management for all hardware (RMA) and the control and management of warehouse stock.
Basics qualifications:
- High School degree (Technical)
- Advanced Knowledge of I.T.
- Desirable Knowledge Aloha software or similar applications
- Complete NCR hardware warranty management
- Good management of customer applications
- Knowledge of Hospitality NCR hardware POS Tablet Printers
- Able to give remote support to engineers on site
- High ability to communicate with our CE as with partners and customers
- Ability to manage emergencies and problems remotely
Employment Type
Full-Time
