Customer Service Officer
Customer Service Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
RediMed is a prominent healthcare organisation with a national presence aiming to create a healthier more resilient Australia. Our mission is to provide exceptional care through our multidisciplinary approach to endtoend health solutions. We do this by offering a full range of health services including:
- PreEmployment Medicals
- Health Surveillance and monitoring
- Injury Treatment
- Rapid Medical Intervention (including surgery)
- Drug and Alcohol testing
- Skin checks
- Vaccination clinics
via a team of expert Surgeons General Practitioners Physiotherapists Occupational Therapists Exercise Physiologists Nurses MedicoLegal Advisors and an allinclusive Clerical Medical Support Team. We pride ourselves on providing highquality patientcentered care in a supportive environment. Our team is dedicated to excellence collaboration and continuous improvement.
About the Role
The role of Customer Service Officer will join our Customer Service team on a fulltime basis at our Mackay clinic.
Duties and responsibilities in this role include:
- Greet and welcome patients clients and clinic visitors following arrival procedures.
- Monitor clinic lists patient waiting rooms and common areas to control wait times and minimise delays.
- Learn understand and effectively communicate with patients clients and clinic visitors regarding invoicing and payments.
- Partake in a routine cleaning and restocking roster.
- Review and file patient information documents and forms to ensure compliance with RediMed and client requirements.
- Handle a high volume of client enquiries and bookings via telephone and email.
- Assist coworkers in other departments (and States) as required.
About You
Wed love if you had:
- An understanding/knowledge of Preemployment Medicals
- Working knowledge of Medicare and HICAPS claiming.
- Experience with Genie Practice Management Software or similar.
- Previous medical and/or allied health administration experience.
We NEED you to have:
- Professional and engaging communication skills; articulate and able to converse with people from all walks of life.
- A patientfocused approach with care at the centre of everything you do.
- Proficient computer and technology skills.
Why REDiMED
- Free parking onsite
- Professional development support
- Fastgrowing business with career progression opportunities
- Regular social events
- EAP support which includes financial advice
Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided.
To apply click APPLY NOW or email your resume to with a cover letter or short paragraph outlining your suitability to the role.
Required Experience:
Junior IC
Employment Type
Full-Time
