Order Processing Analyst

About AlphaSense:

The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decisionmaking. With market intelligence and search built on proven AI AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research company filings event transcripts expert calls news trade journals and clients own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AIdriven market intelligence. Together AlphaSense and Tegus will accelerate growth innovation and content expansion with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4000 enterprise customers including a majority of the S&P 500. Founded in 2011 AlphaSense is headquartered in New York City with more than 2000 employees across the globe and offices in the U.S. U.K. Finland India Singapore Canada and Ireland. Come join us!

About AlphaSense:

The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decisionmaking. With market intelligence and search built on proven AI AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research company filings event transcripts expert calls news trade journals and clients own research content. Our platform is trusted by over 4000 enterprise customers including a majority of the S&P 500.

Founded in 2011 AlphaSense is headquartered in New York City with over 1300 people across the globe and offices in the U.S. U.K. Finland India and Singapore. For more information please visit www.alphasense.

About the Team:

The Order Processing Team helps in managing the sales contract management and provisioning to meet company financial and legal requirements as well as processing deadlines. The team is responsible for validating the opportunity and contract information processing the deals and activating the user access. At our core we are a dynamic team of highly productive people who are passionate about providing support and who thrive in a rapidly changing environment.

About the Role:

We are looking for a passionate driven and accomplished Order Processing Analyst to join our growing India team. This is an opportunity to join a highgrowth company and enable an awardwinning product that is rapidly getting adopted across international markets. In this role you will work with Sales Operations Content Authorization Legal Finance and other internal teams to execute the order lifecycle process (order processing sales contract management and provisioning) to meet company financial and legal requirements as well as processing deadlines. This role also utilizes problemsolving and project management skills in coordination with organizational and relational abilities to promote operational excellence customer service and teamwork.

Who you are:

• A customerfocused individual who has experience in supporting the customers through an email ticketing system chat and/or phone calls.
• Demonstrate exceptional organizational skills and attention to detail.
• Provide comprehensive information/updates to the sales teams.
• Resolve customer complaints and queries.
• Provide new employees with training sessions to enhance their skills.
• Offer exceptional customer service and satisfaction.
• Follow up with customers for any further information.
• Maintain a healthy relationship with the sales teams.
• Have an ability to execute act tactically and write effectively.
• Have a desire to learn and absorb information to make connections and drive productivity.
• Possess strong analytical critical thinking and problemsolving abilities.
• A team player and enjoy building strong crossgroup working relationships.
• Proficient in Microsoft Office Suites (especially in Excel)
• Salesforce or any CRM tools experience is a plus.
• Experience in a high change rapidly growing business is a plus.

What Youll do:

• Process the new and renewal orders.
• Validate the opportunity and contact information and flag and resolve any discrepancies.
• Turn on client access and confirm the opportunity for the further processing (i.e. sending the invoices)
• Initiate and support various departmental projects.
• Resolve customers queries and concerns.
• Track communication in our CRM for transparency and auditability of casework.
• Focus on improving customer satisfaction by delivering timely accurate and quality services.
• Suggest process and system enhancements to increase efficiency.
• Assist with special projects as assigned.

Shift Timings: 5:00 PM to 2:00 AM IST

AlphaSense is an equalopportunity employer. We are committed to a work environment that supports inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race color sex (including pregnancy) national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any other nonmerit factor. This policy applies to every aspect of employment at AlphaSense including recruitment hiring training advancement and termination.

In addition it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works.

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