Guest Relations Host
Guest Relations Host
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Job Description
Do you have a passion for engaging with people and making a lasting impression Are you a great listener with the ability to connect with others Were looking for a dynamic team member to help create unforgettable experiences for our guests especially those visiting the park for the first time. If you thrive in a busy peoplefocused environment and enjoy making others feel special this is the perfect role for you!
As a Guest Relations Host youll be responsible for providing exceptional service to a wide variety of individuals including guests potential guests volunteers donors and fellow team members. Your role will involve not only assisting guests at the front but also moving around the building to ensure every visitor has a memorable experience. Youll be key to making everyone feel welcomed and valued while maintaining a consistent highquality guest experience.
Were looking for individuals who are highly motivated upbeat and able to work both independently and as part of a team. If you have a passion for delivering exceptional service and love helping others we want you to be on our team!
Essential Functions (Including but not limited to):
- Proactively engage with park guests in a friendly and welcoming manner ensuring they feel valued and cared for.
- Gain a comprehensive understanding of all park offerings policies and services to provide accurate and helpful information.
- Anticipate and address both expressed and unspoken guest needs ensuring every visitor has a positive experience.
- Respond to guest inquiries with accurate information and provide clear directions to park attractions and amenities.
- Communicate the parks mission to guests helping them connect with the values and purpose behind their visit.
- Support guest interactions with park mascot characters enhancing their overall experience.
- Craft thoughtful and professional written responses to online reviews guest inquiries and emails maintaining the parks positive reputation.
- Serve as the primary point of contact for all incoming guest phone calls offering assistance or directing them to the right team members as needed.
- Collaborate with team members to ensure that all guest requests and inquiries are promptly addressed.
- Follow up on voicemails and emails in a timely and efficient manner to maintain excellent communication with guests.
- Resolve guest complaints with empathy and professionalism always striving to exceed guest expectations.
- Monitor radio calls and respond to guest incidents or inquiries from other team members maintaining smooth communication and swift action.
- Ensure proper documentation of lost found and claimed items maintaining organized records.
- Oversee checkout processes for items such as wheelchairs board games sensory bags and other guest services equipment.
- Maintain the cleanliness and organization of the Guest Services window office and Williams Lodge lobby area ensuring a welcoming environment.
- Assist the Operations team with keeping Williams Lodge clean and tidy including sweeping and cleaning up spills as needed.
- Be a key resource for park information supporting other team members with knowledge about the parks offerings and policies.
- Collect valuable guest feedback through surveys and share insights with management to improve the guest experience.
- Operate within established policies and procedures to ensure the safety efficiency and satisfaction of all guests.
- Perform other duties as assigned contributing to the smooth and successful operation of the park.
Physical Demands:
- Perform the following physical activities: kneeling squatting bend floortowaist/waisttooverhead reach overhead stand sit lift and walk indoors and outdoors for extended periods of time simple grasp and fine hand manipulations tasks.
- Must have the ability to sit/stand for extended periods of time; exhibit manual dexterity to use equipment; use a step stool see and read printed material physical agility to lift and carry up to 50 pounds individually and 100 pounds with assistance to bend to stoop to walk and to reach overhead.
Basic Qualifications:
- A strong desire and ability to enhance The Gathering Place brand supporting the mission of The George Kaiser Family Foundation and benefiting the community donors and all stakeholders.
- Comfortable with public speaking and engaging with diverse audiences.
- Proven experience in a customer service setting delivering exceptional service.
- Excellent written and verbal communication skills.
- Ability to maintain a calm friendly and professional demeanor in all situations.
- Familiarity with working in a guestcentric environment.
- Experience using Microsoft Office software (Word Excel) and Outlook applications.
- Flexibility to work weekends holidays and nontraditional hours as required.
- Willingness and ability to work in various weather conditions.
Preferred Qualifications:
- High school diploma or GED.
- Proficiency in Microsoft Office software and Outlook applications.
Employment Type
Full Time
