Guest Relations Representative - Part Time / Occasional

Job Purpose

The Guest Relations Representative creates a positive and safe experience for all of our guests that aligns with our mission culture and core values leaving a lasting impression on our guests. This position serves as the face of the hospital to guests and the voice of the hospital for all inbound callers. The Guest Relations Representative will direct the person to the appropriate contact or location within the hospital.

Available Shifts

We are seeking part-time or occasional Guest Relations staff to fill a minimum of 2 of the following shifts:

• Every Monday evening shift - 4:30p - 9:00p

• Every Tuesday evening shift - 4:30p - 9:00p

• Every Saturday eveningshift - 4:30p - 9:00p

• Every other Sunday day shift - 8:00a - 4:30p

• Every otherSunday evening shift- 4:30p - 9:00p

Potential to pick up additional shifts when available!

Essential Duties and Responsibilities

Duty

Percent of Time

Answer main telephone for hospital promptly and courteously and direct caller.

10%

Greet check-in and direct guests patients and families following all safety protocol and guest experience expectations.

60%

Performs basic clerical duties in support of hospital operations

15%

Maintains a welcoming and orderly receptionist area and lobby

10%

Other duties as assigned

5%

Qualifications

Education:

High School Diploma required. Two years of college or vocational education preferred.

Experience:

1 years in customer service hospitality role

1 year in administrative clerical or similar role

License/Certification/Credential:

N/A

Our work begins where we are all equal - at the heart.

Bethany Childrens Health Center (formerly The Childrens Center Rehabilitation Hospital) located in Bethany Oklahoma is an innovative leader in the field of pediatric rehabilitation and 24-hour complex care. The ACHC accredited hospital offers inpatient and outpatient services for children (ages 0-21) and is the only inpatient pediatric rehabilitation facility in Oklahoma. Our CARF accredited multidisciplinary team works with patients and their families to maximize the patients physical and cognitive potential and ensure the family has the training and resources needed for a smooth transition from hospital to home.

In order to maximize the potential of every child we must maximize the potential of every employee. We are committed to providing staff with the physical emotional spiritual financial and mental resources necessary to achieve their potential and meet our standards of excellence. BCHC offers competitive compensation benefits state-of-the-art equipment and wellness programs. Opportunities for professional growth include in-service training leadership development tuition reimbursement and scholarships.

**Due to the nature of our pediatric services this organizations positions are classified as safety-sensitive roles. Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA) a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This statute allows Bethany Childrens Health Center to refuse to hire an applicant or discharge an employee in a safety-sensitive position who tests positive for marijuana even if the applicant or employee holds a valid Oklahoma medical marijuana license.