Customer Service Representative - EnglishSpanish Bilingual Required
Customer Service Representative - EnglishSpanish Bilingual Required
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USD 38000 - 43000
1 Vacancy
Job Description
Welcome to Center for Family Life in Sunset Park
Center for Family Life (CFL) is a social services organization that aims to promote positive outcomes for children and adults in Sunset Park through the provision of a comprehensive range of neighborhoodbased family and social services. Sunset Park is a densely populated lowincome neighborhood with a large percentage of recent immigrants. As such the Center offers access to resources that families need to thrive including family counseling cultural educational and recreational programs at neighborhood public schools adult and youth employment programs and an emergency storefront for food and advocacy.
Situated within CFLs range of services the Cooperative Development Program helps lowincome immigrant workers start and scale their own businesses to earn a living wage. As a national leader in cooperative business development theres no better place to make your mark. Our program is looking for a customer service representative to join our team and work with the growing workerowned cleaning cooperative and online platform Up & Go. Your role is key in helping the business run smoothly and supporting workerowners and clients.
The role:
As the liaison between customers and workerowners the customer service representative will process orders placed through the Up & Go booking platform and assign them to workerowners based on the internal job roster. You will provide excellent customer service to clients as well as support and troubleshooting for workerowners.
What youll do:
- Learn the job assignation and service policies used by Up & Go to manage incoming inquiries and communicate effectively with clients and workerowners.
- Respond appropriately and professionally to customer questions and needs.
- Handle customer complaints by offering solutions to ensure customer satisfaction.
- Know Up & Gos service options and policies to be able to answer any questions from customers.
- Efficiently process orders and assign workerowners to the jobs.
- Work with team members when necessary to resolve customer complaints.
- Provide feedback to the rest of the team to help improve sales marketing and service policies.
- Invoice commercial cleaning customers monthly and track all invoices in excel.
- Accompany workerowners in person to commercial walkthroughs to support communication and negotiation with the client.
- Support workerowners in creating estimates and drafting contracts for commercial jobs based on the walkthrough and client budget. Manage contract negotiations between workerowners and clients when necessary.
What were looking for:
- Bilingual English/Spanish required
- Professional and clear communicator
- Experience in customer service or sales especially in the service industry
- A warm peopleoriented demeanor
- Team player and enjoys working collaboratively
- Detailoriented
- Basic computer skills with experience working with Microsoft Office and Google Suite
- Bachelors degree preferred or high school diploma with experience in customer service
We want you to feel comfortable being yourself and to know youre an important member of our team. Youll make an impact in your role and for that youll be appreciated and valued.
Work Schedule: FullTime 35 hours/week 9:00AM 5:00PM. Occasional evening or weekend meetings (e.g. when accompanying workerowners to walkthroughs). You are expected to work 3 days a week in person in our office located in Sunset Park Brooklyn.
Salary (dependent on experience): $38000 $43000
Benefits Package:
- Up to 20 vacation days per year depending on college degree
- Paid sick days
- 14 Paid Holidays per year
- Health care package including medical dental and vision
- Access to a 403(B) Retirement plan
- Flexible spending accounts
Application process: Please submit your cover letter and resume to the Program Director
The Center for Family Life in Sunset Park is an equalopportunity employer. We strive to build a
Cooperative Development Team that reflects and shares community with the cooperatives we work with. Women people of color LGBTQIidentified people immigrants and people with disabilities are strongly encouraged to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
