Service Development Representative
Service Development Representative
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Job Description
About Us
We are seeking energetic individuals to join our unique and fastpaced Service Department Business Development Center. This is a great opportunity to start your career in automotive and familiarize yourself with the entire dealership experience.
In this role you will assist customers in maintaining their vehicles and scheduling repairs. You will learn about all of the newest vehicles and technologies on the market. Spends majority of time on inbound and outbound phone calls following scripts and utilizing multiple computer programs.
Pay is hourly plus commission.
Position is MondayFriday with rotating Saturdays.
Benefits
- Employee discounts on products and services
- Career Path & Development Program
Responsibilities
- Answer customer calls and establish followsup with serviceappointments
- Respond quickly to internet phone and live chat inquiries using email phone and live chat scripts and templates
- Follow up with leads that are not ready to make an appointment or noshow
- Participate in team & process development sessions keeping positive relationships with teammates service advisorsand dealership management
- Utilize BDCtracking system daily
Skills / Requirements
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a preemployment background check & drug screen
- Position is Monday Friday with rotating weekends.
Minot Automotive Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
