Family Relationship Advisor - Gambling Help Line
Family Relationship Advisor - Gambling Help Line
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$ 84000 - 96000
1 Vacancy
Job Description
About Us
At Relationships Australia Queensland (RAQ) we are proud to be Queenslands leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier healthier lives. Through education counselling and community programs we help people develop the skills and resilience to navigate lifes challenges.
By joining Relationships Australia Queensland you can be part of a dedicated team making a positive impact on the lives of individuals and communities.
We are currently accepting applications forthe multiple permanent Gambling Help Line Family Relationship Advisorrole withinour Family Relationships Advice Line (FRAL)Contact Centre. Details of the roles are as follows:
- Permanent part time position
- Hourly rate between$43.29 to $46.58
- Located at Eight Mile Plains venue
The key responsibilities of this position include:
- Provide clients with a responsive service that displays an understanding of the problems they are encountering
- In accordance with protocols conduct an assessment of the clients needs in order to provide information advice and appropriate referrals
- Attend to and manage crisis calls in an appropriate manner and where relevant refer clients to other services
- Maintain confidentiality and duty of care including identification and assessment of domestic and family violence child safety threat of harm to self or others and other risk factors; and take appropriate steps as required by organisational policy and procedure
Work days/hours will be negotiated with the successful applicant however please note that the position holder will be required to work shifts that include overnight and weekends after successful completion of appropriate training.
Position holders will also be required to work an evening shift (finishing between 8pm and 10pm) up to at least once a week and one Saturday shift per month with some flexibility needed in order to meet business requirements.
About You
To be successful in this position you will have:
- An undergraduate qualification in Social or Behavioural Sciences
- Experience in an incoming call Centre environment or in customer service with ability in identifying client needs assessing for risks and developing strategies to meet those needs
- Knowledge of issues specific to parents who may be separating or divorcing.
- Theoretical knowledge of domestic and family violence specifically social justice social constructionist systems feminist perspectives and other relevant models to identify assess and determine appropriate interventions for individuals or families who are experiencing domestic and family violence.
What We Can Offer You
We also offer our employees as follows:
- Worklife balance
- Additional annual leave over the Christmas period annual leave loading and study leave
- A supportive team environment and opportunity for professional development
- Salary packaging options available of up to $15900 which will significantly increase the value of takehome pay
- Paid parental leave and additional benefits such as medical insurance discounts
How to Apply
Applications will be reviewed as theyre received.That means dont wait! If this sounds like you apply now!
Send through your resume and a brief cover letter outlining why youre a great candidate for this role.
Applications close Sunday 4 May 2025
Required Experience:
Unclear Seniority
Employment Type
Part-Time
