Legal Liability Claims Manager

Who are we

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers propertyandcasualty insurance needs in the Midwestern Northwestern and Southwestern United States. Known as The Relationship Company we define success as a measure of the relationships weve built over time. In everything that we do we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. Thats the power of nice. At Western National nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you

Western National is seeking a Legal Liability Claims Manager to join our team!

The individual in this role will have the opportunity to oversee the administration of claims activities for the Legal Liability unit by meeting expected service levels with policyholders and / or agents and maintaining appropriate records and documentation. The Legal Liability unit at Western National handles a wide variety of third and firstparty claims under both commercial and personal lines policies in our operating states. The individual in this role will provide daily management to their assigned team through staffing performance management and training and development.

What are the responsibilities and opportunities of this role

• Ensures assigned direct reports provide prompt courteous claims service and comply with sound claims handling techniques in accordance with established claims standards service levels and quality standards.
• Monitors oversees and audits to ensure claims are handled in compliance with statutory and regulatory requirements and takes prompt action to resolve all complaints / discrepancies.
• Holds direct reports accountable for claims handling standards and proactive claims handling approaches along with ensuring development and progress of team members.
• Informs management of any significant issues which may escalate and require higher level attention.
• Manages the workload of assigned unit to ensure claims processing is distributed equitably across all team members and that pending claims are attended to in a timely manner.
• Coaches directs and develops individuals to achieve individual departmental and company goals.
• Takes accountability for team performance and results.
• Interprets and executes policies and guidelines.
• Participates in professional industry groups and advancements to communicate develop and incorporate best practices into the claims business and shares new information best practices and processes.
• Applies knowledge and experience to help solve problems of broad scope and complexity.
• Identifies and analyzes patterns from partial and / or conflicting data and can find solutions.
• Contacts staff other departments and external organizations or parties frequently.
• Communicates with persuasion and negotiation involving creation and delivery of varying messages and information types.
• Performs special projects and other duties as assigned.

What are the musthave qualifications for a candidate

• 57 years of directly related claims handling / supervision and litigated case management experience working with all levels of claims complexity under both commercial and personal lines policies including but not limited to the following lines of coverage: Commercial Auto Commercial Liability Umbrella Commercial General Liability Homeowners and Personal Auto.
• Demonstrated indepth knowledge of applicable state laws regulations policies and practices.
• Prior supervisory / management experience with demonstrated ability to coach direct and develop individuals.
• Ability to multitask and solve complex problems.
• Proficient use of various core systems office and computer equipment and software packages.
• Bachelors degree in business or other related field of study or equivalent experience in lieu of degree.

What will our ideal candidate have

• Ability to build and maintain relationships.
• Strong negotiation skills.
• Sound judgment and conflict resolution skills.
• Strong organization and facilitation skills.
• CPCU or like industry certification strongly preferred.

Compensation overview

The targeted hiring range for this role is $100320$137940 annually. However the base pay offered may vary depending on the jobrelated knowledge skills credentials and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are

encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as The Relationship Company and caring for our employees is part of that relationship commitment. We value connectiveness empowerment and accountability and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal) Western National has earned accolades yearoveryear as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition the Group is consistently recognized as a Wards 50 propertyandcasualty insurance company for its outstanding financial results.

Western National offers fulltime employees a significant Total Rewards Package including:

• Medical insurance plan options and other standard employee benefits including dental insurance vision benefits life insurance disability insurance and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100 matching on the first 6 of their contributions)
• Wellbeing Program including onsite fitness studio
• Paid Time Off including holiday vacation and volunteer
• 100 companypaid tuition reimbursement for approved jobrelevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment which includes a variety of hybrid and remote work arrangements designed to balance individual job department and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.