Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you ready to be part of a dynamic and dedicated team Pinnacle Propane a leading propane distribution business operating in nine US states is looking for an enthusiastic Customer Service Representative to join our. At Pinnacle Propane we are committed to providing exceptional service to our customers and employees.
Why Join Pinnacle Propane
At Pinnacle Propane we value our employees and offer a comprehensive benefits package to support your wellbeing and worklife balance. When you join our team youll enjoy:
- Great Benefits: Including medical vision dental insurances amongst others.
- Life Insurance: Financial protection for you and your family.
- Community Volunteering Day: A paid day off to give back to the community and make a difference.
- Paid Time Off: Generous PTO and company holidays to relax recharge and spend time with loved ones.
- Retirement Savings Plan: Employer contributions to help you save for the future.
Essential Job Functions:
- Answer all incoming calls relating to the retail propane and underground utility business
- Act as internal sales for incoming calls
- Perform daily Branch Processes and Procedures
- Maintain adequate systems (CIS. knowledge
- Resolve customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Ensure the safekeeping of Company funds and property personnel practices security sales and record keeping procedures
- Document calls and issue work orders when necessary
- Schedule and dispatch bobtail delivery or service technicians
- Process monthly billing for all customers
- Receive and log payments from customers and apply to customer accounts
- Contact delinquent customers to secure payment
- Enter customer information in the database
- Process credit card payments
- Maintain customer files
- Provide daily weekly and monthly reports as required by management
- Propane Dispensing
- Able to lift carry or push up to 60lbs.
- Maintain a professional image and superior customer service
- Maintain the Office and facility housekeeping appearance
Basic Qualifications (Required):
- High School diploma GED or equivalent training and experience
- 2 years of accounting experience
- Strong research skills attention to detail organizational skills
- Courteous clients contact skills
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Ability to work in a startup environment
- Working knowledge of Microsoft Office & general computer skills
- Bilingual Preferred
- Must be able to read write understand and speak the English language.
- Ability to abide by all DOT rules and regulations.
- Ability to read analyze and interpret documents manuals and reports.
- Ability to respond to common inquiries or complaints from clients regulatory agencies or members of the business community.
- Consistently demonstrates cooperative teamoriented behavior.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Employee is regularly required to talk hear stand and walk
- Employee is occasionally required to lift office products and supplies up to 20 pounds
EEO Statement
Pinnacle Propane LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer ensuring decisions are made irrespective of race color ethnicity national origin sex sexual orientation gender identity religion age disability veteran status genetic information or any other characteristics safeguarded by state or federal law.
Pinnacle Propane LLC complies with the laws and regulations set forth in the EEO is The Law poster.
Additionally Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability kindly email .
Pinnacle Propane strives to ensure its careers website is accessible to everyone including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propanes careers website please reach out to us at so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.
Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by thirdparty agencies will be considered property of Pinnacle Propane and we will not be responsible for any fees associated with such submissions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
