Customer Success Manager
Customer Success Manager
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$ 80000 - 90000
1 Vacancy
Job Description
Your Title: Customer Success Manager
Job Location: Remote US
Our Department: Transportation & Logistics
Do you love working with customers and want to play a role in helping them experience high levels of success when using our products and solutions
What You Will Do
The Customer Success role ensures high customer satisfaction levels successful engagement with our products increased retention and growth while monitoring health and risk factors to ensure a strong partnership between customer and Trimble Transportation. Responsibilities include:
Establish proactive and strategic relationships with customers to understand document and align client strategies and business outcomes.
Deliver an engagement and communication strategy that focuses on meeting customer outcomes and creates client advocates that evangelize Trimble Transportation and drive new opportunities
Monitor customer health and churn risk; run point on ensuring the appropriate stakeholders are addressing gaps internally to mitigate low health and/or at risk customers.
Manage the customer experience collaborating with internal teams and resources to ensure clients progress toward achieving their goals.
Responsive to customer contact via phone email and internal communication tools
Travel on demand (up to 15
What Skills & Experience You Should Bring
Bachelors Degree or 5 years of progressive experience in customer success account management customer operations client services or program management in a client facing capacity with direct accountability for retention and expansion of customer accounts
Strong consultative presentation and relationship skills
Excellent communication and organizational skills managing competing priorities
Experience working with Executive and CLevel Teams.
Google Suite Salesforce
What Skills & Experience You Could Bring
Industry recognized Customer Success certification
Experience utilizing a Customer Success platform (Gainsight Totango etc)
Understanding of transportation best practices
Project management experience
Experience with data modeling and predictive analytics
Our Transportaion & Logistics Division
Trimble Transportation is in business for optimizing the movement of freight by providing shippers and carriers both mobility enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS) Asset Management Software (AMS) and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency lower costs and optimize operations.
Trimble Transportation optimizes the movement of freight by providing shippers and carriers with mobility enterprise and visibility solutions that operate their businesses more efficiently. As the leading provider of Transportation Asset and Fleet Management software we are devoted to propelling companies in the trucking industry toward increased efficiency lower costs and optimized operations.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.
Compensation
Target salary range: $80000 $90000. The final offer will be based on the candidates skills.
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
Bonus Eligible
YesTrimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Required Experience:
Manager
Employment Type
Full-Time
