drjobs Director Customer Success

Director Customer Success

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Sydney - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

As a Director Customer Success you will hire and develop multiple teams coaching first line managers and individual contributors to success. Youll be expected to seamlessly shift between highlevel strategy and detailed in an effort to create alignment trust and buyin overtime. This role ultimately impacts our customer experience and retention at scale.

At Datadog we place value in our office culture the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a worklife harmony that best fits them.

What Youll Do:

  • Develop and maintain accurate team forecasts
  • Coach and guide teams through renewal and expansion negotiations
  • Take ultimate ownership of all account relationships and manage customer and team escalations
  • Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
  • Invest in building a set of proactive managers that focus on effective communication both internally & externally
  • Prioritize talent attraction retention and development; ultimately creating an ecosystem of high performing teams
  • Manage competing priorities in an everchanging environment displaying prioritization

Who You Are:

  • Someone with 2 years managing managers and prior to that 2 years overseeing a high performing team of Customer Success Managers
  • Experienced in Customer Success or Account Management 8 years of experience preferred with a minimum 3 years in the SaaS space
  • Proven track record of success in negotiating and coaching contract terms and overcoming pricing objections for renewal and upsell opportunities
  • Familiar with the B2B tech space or with subscription based software preferred

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your experience we encourage you to apply.

Benefits and Growth:

  • Bestinbreed onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture opportunity to join our Community Guilds
  • Intradepartmental mentor and buddy program for inhouse networking
  • Continuous professional development product training and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.


Required Experience:

Director

Employment Type

Full Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.