Client Engineer
Client Engineer
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington D.C. London and Amsterdam.
The European Account Management team at Plaid works closely with our largest and most strategic customers that have established themselves as key players in the FinTech industry.
You will be responsible for building key customer relationships and driving customer growth and Plaid product adoption. This role requires strong product knowledge relationship management and commercial understanding.
The Account Management team acts as partners advisors and advocates for our customers.By leveraging deep product industry and technical knowledge we help our customers build and scale amazing applications that become the future of fintech.
Description of the role
- You will act as the primary technical point of contact for a portfolio of Enterprise and Strategic clients and prospects.
- You will independently lead technical projects from discovery through implementation and postlaunch support.
- You will guide clients through API integrations troubleshoot technical challenges and resolve escalations.
- You will collaborate with crossfunctional teams including Product and Engineering to deliver innovative solutions.
- You will build strong relationships with client Product Engineering and CSuite stakeholders.
- You will design and execute scalable technical strategies that maximize client success and adoption.
- You will proactively contribute to building processes and establishing best practices for the client engineering function.
Responsibilities
- Own the technical relationship and solution design for assigned Enterprise and Strategic clients and prospects.
- Lead client onboarding and ensure successful API implementations and integrations.
- Proactively troubleshoot and resolve technical challenges with minimal guidance.
- Provide technical guidance during the presales process including solution design and scoping.
- Conduct technical workshops and architecture reviews with client engineering teams.
- Partner closely with Sales and Account Management on commercial negotiations and strategic client engagements.
- Contribute to process improvements and documentation to establish scalable client engineering practices.
- Act as a trusted technical advisor by identifying opportunities to enhance client adoption and engagement.
- Provide feedback to internal teams to drive product improvements and innovation.
Qualifications
- 5 years of experience in a client engineering sales engineering solution consulting or technical customerfacing role.
- Strong understanding of APIs technical integrations and the ability to guide clients through implementation processes.
- Proven track record of independently managing technical projects with minimal supervision.
- Excellent executivelevel communication skills (written and verbal) for translating technical concepts into business outcomes.
- Strong troubleshooting and problemsolving abilities including root cause analysis and resolution of complex technical issues.
- Ability to build and maintain relationships with both technical and nontechnical stakeholders.
- Experience in working crossfunctionally with Engineering Product and other teams to deliver client solutions.
- Familiarity with financial services open banking or payments infrastructure.
- Experience with SQL for querying data and troubleshooting customer issues.
- Previous experience in a highgrowth SaaS environment.
- Exposure to contract negotiation or presales technical support.
- Experience conducting technical workshops or architecture reviews with enterprise clients.
- Familiarity with technical project management methodologies (Agile/Scrum).
Nice to haves:
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at
Please review our Candidate Privacy Noticehere.
Employment Type
Full-Time
Key Skills
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