Patron Experience Associate Substitutes - Jefferson County Public Library
Patron Experience Associate Substitutes - Jefferson County Public Library
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Salary Not Disclosed
1 Vacancy
Job Description
Substitutes support daily service delivery to library patrons in the absence of location Librarians and Associates. Substitutes are oncall nonbenefitted temporary staff who may work at any of JCPLs library locations the Call Center or the Bookmobile (Library To You) up to a maximum of 25 hours per week around their schedule. Schedules may be arranged in advance or for last minute needs. Shifts may include days evenings weekends or holidays. Substitutes can accept or decline shift coverage around their schedule and their preferred location(s). Working as a Patron Experience Substitute can be a great opportunity to gain Library Experience to allow candidates to move into permanent full or part time positions.
This position is not eligible for benefits.
Job Posting Closes at 11:59PM on:
06/01/25Division:
Library DivisionManagement Level:
Individual ContributorScheduled Weekly Hours:
25Benefit Eligibility:
This position is nonbenefit eligible and must work no more than 130 hours per calendar month.Description:
Hiring Rate: $18.20 per hour.
- CUSTOMER SERVICE: Provides information referrals and readers advisory assistance to patrons in person by phone mail and via electronic means. Locates materials using manual and electronic databases in JCPL other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about online searching. Uses highlevel customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs classes workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public both on or off site. Provides quality programs presented in their area of specialty including offsite locations. Conducts Library tours and community outreach.
- CORE LIBRARY SERVICES: Participates with others in crossfunctional teams to accomplish goals and objectives. Under supervision assists in the development and maintenance of instructional tools databases and readers advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs.
- Persons hired in this position must be able to perform all the essential tasks required by the position. The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.
- Position must comply with laws governing patron privacy and confidentiality under CRSand the Code of Ethics of the American Library Association as well as ADA governing public access to space and technology.
This is a nonbenefitted position.
The starting pay for substitutes is currently $18.20 per hour.
Patron Experience Substitutes work a flexible schedule up to 25 hours per week. Schedules may be arranged in advance or for last minute needs. Shifts may include days evenings weekends or holidays. Substitutes can accept or decline shift coverage around their schedule and their preferred location(s).
We encourage current students aspiring to careers in Library Sciences to consider this position for relevant work experience that is compatible with a full course schedule.
Education:
Experience:
:Certifications:
Languages:
Category:
Library ServicesRequired Experience:
IC
Employment Type
Part-Time
