Job Title:

V.P. of Administrative Operations

Department:

Administration

Reports To:

Chief Hospital Administrator (CHA) / Board of Directors

FLSA Status:

Exempt

Date:

8/11/2023

Position Summary

The V.P. of Administrative Operations supports the work of Woodlands Specialty Hospital Chief Hospital Administrator focusing on the corporate projects and legal aspects of the organization. The V.P. of Administrative Operations serves as an integral member of the senior management team. The V.P. of Operations provides leadership management and vision necessary to ensure that the organization has the proper controls administrative and reporting procedures in place to effectively grow the organization and ensure financial strength and operating efficiency.

Essential Duties & Responsibilities

• Strategic planning and resource allocation.
• Design and implement business strategies plans and procedures.
• Set comprehensive goals for performance and growth.
• Establish policies that promote company culture and vision.
• Oversee all corporate projects of the organization and ensure timelines and budgets are within the scope of work.
• Evaluate all corporate project performance by analyzing and interpreting data and metrics.
• Write and submit reports to the CHA in all matters of importance prior to submitting to Board of Directors or staff.
• Participate in expansion activities (investments acquisitions corporate alliances etc.
• Advise the management team on key planning issues and make recommendations on important business decisions.
• Participate in the operational processes/ process improvement.
• Ensure quality control of all company output as pertains to customer acquisition and delivery of services
• Set operational goals for projects which are aggressive achievable and tied to longterm goals.
• Participate in monitoring performance reporting systems.
• Monitor project performance to ensure that progress is being made.
• Ensure activities comply with organizational requirements for quality management legal stipulations and general duty of care.
• Participate in highpriority crises as required.
• Maintain continuous lines of communication keeping the CHA informed of all critical issues.
• Assist in the protection of the organization by ensuring it is legally protected and by ensuring compliance with all applicable laws and policies.

• Ability to develop layout and follow through on detailed business plans and programs.
• Strong negotiating ability.
• Strong interpersonal and leadership skills selfconfidence.
• Strong business and financial acumen.
• Integrative team working style easy contact rapid to adaptation can foster team spirit.
• Able to effectively interface with all levels of onsite and offsite employees and contractors.
• Working knowledge of assigned systems and client organization and practices.
• Team player with a competitive spirit to excel and the ability to influence and motivate others.
• Good communication skills and capable of listening.
• Understanding of business functions such as Finance marketing etc.
• Demonstrable competency in strategic planning and business development
• Perform other duties as assigned

Safety/Infection Control

• Demonstrate knowledge of and adhere to regulations and company policies and

procedures pertaining to safety emergency preparedness infection control OSHA fire safety and hazardous materials

Performance Improvement

• Participate in performance improvement activities as necessary

Customer Service

• Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
• Demonstrate effective interpersonal skills
• Treat all patients visitors and staff members fairly and with respect
• Utilize effective communication methods and skills
• Explain all procedures treatments and care while remaining aware of language barriers
• Able to perform care in nonjudgmental manner and recognize discrepancies between patient and personal beliefs

Company Policy

• Ensure personal appearance is business casual and professional at all times
• Responsible for wearing identification badge at all times which must be visible and above the waistline
• Attend all required meetings and inservice education
• Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments
• Compliance with attendance standards
• Demonstrate flexibility when changes in assignments are necessary

Qualifications

EDUCATION & EXPERIENCE

• Bachelor Degree from an accredited university or college. MBA preferred
• Minimum of five years experience as a Chief Operating Officer or as a senior level executive of an acutecare setting.
• Must be able to effectively communicate with customers both in person and over the telephone

LANGUAGE/MATH/REASONING ABILITY

• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.

COMPUTER SKILLS

• To perform this job successfully an individual should have knowledge of Word Processing software and Internet software.

CERTIFICATE/LICENSES

• n/a

Competencies

• Analytical Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.
• Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality Management Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Cost Consciousness Works within approved budget; Contributes to profits and revenue; Conserves organizational resources.
• Ethics Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; supports organizations goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Adaptability Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change delays or unexpected events.
• Initiative Volunteers readily; Undertakes selfdevelopment activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others attention.
• Planning/Organizing Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical Demands

• The physical demands for this position include: adequate vision hearing and repetitive motion
• Light physical activity performing nonstrenuous daily activities of an administrative nature
• Ascending or descending stairs ramps and the like using feet and legs and/or hands and arms
• Substantial movements (motion) of the wrist hands and/or fingers in a repetitive manner
• Bending legs downward and forward by bending leg and spine

Work Environment

• Welllighted heated and/or airconditioned indoor office setting with adequate ventilation