Administrative

Description
**UPDATE: Position is REMOTE and candidates must be in Mountain Pacific OR Central time zones **

Job Summary

Provide high touch services to employees Human Resource staff managers and executives ensuring all team service level agreements are met. Maintain strong knowledge of policies procedures and systems to offer quick and accurate assistance to customers. Manage work using various applications job aids and procedures. Research resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat Voice Email Case Social Media etc.). May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS. Provide support development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal State and local regulations.



Responsibilities

1. Research resolve and respond to customer/vendor inquiries and requests using various applications job aids and scripts. Topics may include Compliance Labor Recruiting Talent Reporting Leave of Absence Benefits Pay Employee Relations Compensation Performance Workday Policy Teamcare (Union) Employee Engagement and Training. Serve as liaison between HR and COE s.

2. Offer a high touch client experience and maintain a high level of professionalism at all times. Manage escalated technical and urgent system and reporting requests through to completion and within established workflows SOPs and protocol. Ensure necessary follow-up to improve client satisfaction.

3. Perform pay related calculations relating to pay adjustments. Understand and analyze paychecks to answer pay related questions.

4. Research gather data and answer inquiries for employee payroll records employment verifications unemployment inquiries Workman s Compensation claims and work schedules for employees pre-HRIS. Maintain/use legacy data and systems.

5. Provide support for record keeping and reporting requirements including payroll FMLA COBRA workers compensation retirement system and state disability insurance (where applicable).

6. Provide end user support for HR-related systems and various other business applications. Administer HR system processes including preparing employee data for input completing forms/templates executing reports processing password resets and various updates directly into HR systems.

7. Analyze unit operating practices and recommend revisions to improve established procedures. Provide input related to maintenance of departmental SOP s and Knowledge Articles. Participate in department training needs as necessary.



Scope

Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.



Qualifications

Education: High School Diploma or equivalent required. Associate s or Bachelor s degree in a related discipline preferred.

Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. Workday experience preferred. Shared Services experience (HR/Payroll) preferred. Experience with Labor Relations/Unions preferred.

Management Experience: N/A

Skills & Abilities: Ability to work within an 8am ET to 8pm ET time window. This position will specifically be 8am - 5 pm Pacific time/ 9am - 6pm Mountain time/ 10am - 7pm Central time. Overtime holidays and weekend work possible. Ability to handle extremely sensitive data with highest level of confidentiality. Ability to handle high level escalations from all levels of management. Strong written/verbal (phone) communication and listening skills. Strong customer orientation and interpersonal skills. Ability to demonstrate technical and functional competence including proficiency in MS Office Suite or other relevant applications. Familiarity with CRM systems and practices. Ability to work both in an in-person and/or virtual team environment if needed. Ability to work on a team and independently. Strong organizational and documentation skills. Focus on quality with a great attention to detail.

Ability to analyze solve problems and resolve conflicts. Ability to adapt and respond to different personality types. Ability to multitask adapt to changing priorities work under pressure and incorporate feedback to improve performance. Knowledge of HR/Payroll laws regulations concepts and transaction processing highly desirable. FPC CPP PHR certification a plus.

*Combination of candidate s education and general experience satisfies requirements so long as the total years equate to description s minimum education and general experience years combined (Management experience cannot be substituted).