Customer Service Specialist
Customer Service Specialist
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Job Description
Duties & Responsibilities:
- Provide primary telephone coverage for all customer service functions including order entry return authorizations product information requests requests for quotations (RFQ) from customers and field sales force and route calls to the appropriate personnel.
- Enter orders received prepare quotes and maintain files for all quotes that are processed.Process sample requests through the designated approval process.
- Set up new customers as needed.
- Computes price discount and shipping charges as required.
- Informs customers of unit prices shipping date anticipated delays and any additional information needed by the customer.
- Interface with warehouse to manage daily flow of orders shipments to be sure of timely response to all orders and requests.
- Follows up on orders to ensure delivery by specified dates.
- Checks invoices for shipment to ensure the warehouse entered according to customer request.
- Confers with shipping warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
- Compiles statistics and prepares various reports for management.
- Provide customer support to answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
- Maintains customer database including but not limited to customer name addresses shipping account and terms.
- Responsible for return with RMA and Credit/Rebills.
- Monitor tracking repairs that are sent to Headquarters from start to finish.
Education & Experience:
- High school diploma or GED diploma college degree a plus with 1 years of customer service experience.
- Proficiency with Microsoft Office Word Outlook and Teams.
- Experienced with Sage or IFS desired.
- Excellent interpersonal and telephone communication skills.
- Ability to work individually and collaboratively in a high call volume.
- Ability to multitask manage time and prioritize tasks.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
DoesDORC Internationalmake you happy
Does working for you mean working togetherRealizingsurgical devices together that help to make people see again With a handson and bothlegsontheground mentality Do you want to work for anorganizationwhere you get freedom and responsibility Whereyou arefully stimulated tocome up withnew ideas And where innovation quality and technology are woven into the DNA Then DORC International is the place for you.
Would you like to know more about working at DORC International Then read onhere.
Did you know ...
DORC short for Dutch Ophthalmic Research Center manufactures equipment instruments and liquids used in eye surgery.
DORC is a ZEISS company an internationally leading technology enterprise that develops manufactures and sells highly innovative products and solutions in a variety of business fields such as medical technology. As a company wholly owned by a foundation ZEISS is rooted in and committed to responsibility in all its activities.
WillyoubeournewCustomer Service Specialist
AreyouupforthisThenapplydirectlyviathe redbutton! DoyoustillhavequestionsThencontact Karen Shahtanian ourHR Business Partner:.
Equal Employment Opportunity Statement
DUTCH Ophthalmic USA (part of DORC International) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
