Customer Experience Specialist
Customer Experience Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 50000 - 60000
1 Vacancy
Job Description
Are you passionate about client service and providing proactive solutions
Are you entrepreneurial and thrive in a fastpaced dynamic environment
The Tortorella Group seeks a highly organized enthusiastic and entrepreneurial Customer Experience Specialist to join our growing team. In this role you will be building on Tortorellas foundation of concierge swimming pool service to deliver impeccable customer experiences and measurable growth. Working collaboratively across multiple divisions and our field team the right candidate is a highly organized and confident selfstarter with demonstrated sales and service abilities bestinclass communication skills and a collaborative team approach.
In this role you will have responsibility for some of Tortorellas most distinguished client relationships. Your quiver of resources includes your colleagues who bring literal centuries of industry experience bestinclass communication tools and an unsurpassed 40 year reputation.
Passionate professionals with swimming pool experience are preferred but quick studies who understand the trades should absolutely apply.
Reporting to the Head of Service be prepared to have immediate impact in preparation for the busy 2025 summer season.
About the Tortorella Group:
Founded in 1981 The Tortorella Group is Long Islands premier swimming pool engineering design construction and service company. Between New York City and Montauk we serve the worlds most elaborate swimming pools and have been recognized as a Top 50 Pool Builder by Pool and Spa Magazine since 2005. Our growing multidivisional organization believes in family health integrity communication and education and we are committed to embracing these values as we serve our customers employees suppliers and communities.
The ideal candidate will independently:
Plan 3 6 and 12 months ahead with customer service retention and revenue growth of your territory in mind.
Build and nurture lasting customer relationships while identifying opportunities to exceed expectations.
Collaborate effectively with the Service teamand field technicians to uphold Tortorellas service standard.
Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season.
Negotiate contracts while defending our industryleading renewal rates.
Prepare estimates for repair work upgrades and thirdparty services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed.
Drive continuous improvement of the team by sharing your knowledge of sales and account management.
Work with the finance/accounting team to ensure prompt payment and/or effectively manage receivables in their territory.
Report on key performance indicators (KPIs) that prove your effectiveness and impact.
Other Qualifications:
- Proven handson work experience in sales account management or customer service. Preferably in the swimming pool industry.
Exceptional organizational and communication skills.
Bachelors or certificate Preferred.
Proficiency in Microsoft Office and Windows ability to type 40 wpm
Schedule:
Full Time
Monday through Friday/ Saturdays (In Season)
Overtime available
Benefits:
Health Insurance
401k and matching
Flexible spending account
Dental insurance
Vision insurance
Perks:
Weekly paychecks
Employee referral program
Paid time off
Apply today on our website at by emailing emailprotected.
Check out our other opportunities: should be US Citizens or have authorization to work in the United States / Los solicitantes deben ser ciudadanos estadounidenses o estar autorizados para trabajar en los Estados Unidos.
Tortorella is an Equal Opportunity Employer.
If you are unable to complete this application due to a disability contact us to ask for an accommodation or alternative application process either through email at or by phone at.
Required Experience:
Manager
Employment Type
Full-Time
