Manage 1015 direct reports in brokerage / import operations and facilitate the training & development of individuals in the department
Support the companys USA network by providing remote clearance services in addition to local clearance activities
Meet KPIs related to timely entry transmissions billing and compliance
Assist in development of new business and establish guidelines to be followed on new customers assigned to department
Monitor and coordinate the progress of each shipment daily to ensure that appropriate and timely communication is provided to the customer field sales carriers agents etcregarding changes or any challenges that may impact the customers shipment or operations
Act as a liaison between sales agents customers operations and various carriers regarding the routing of cargo and any special coordination involved
Issue or coordinate documentation required for international shipments and clearances
Oversee the review and implementation of all customer start up forms classifications being used and ensure that import compliance procedures are being met
Develop organize and maintain account profiles on specific customer / country requirements for assigned customer base
This includes updating rate information and shipping guidelines that need to be followed with each lane of traffic we handle
Audit pay and record freight duty and other miscellaneous bills pertaining to shipments processed within 48 hours of receipt
Assist Sales with occasional offsite customer visits
Participate in periodic customer business reviews; provide data on KPIs
Keep current with changes in import laws and regulations
Maintain audit and post entry log to identify corrective actions based on results
Requirements:
5 years of managing air and ocean imports and customs clearances
3 years of managerial experience
US Customs Brokers License (LCB)
Must reside in New Jersey currently and be open to commuting near Newark NJ daily
Must have prior experience with and knowledge of standard rules and regulations related to US Customs import compliance import documentation and industry standards involved for each mode of transportation
Strong proficiency in Microsoft Office particularly Excel Word and Outlook
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