Express Lane Service Advisor
Express Lane Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Garavel Subaru (formerly Georgetown Subaru of Wilton) located in Norwalk CT has been your family Subaru dealership since 1997. Garavel Subaru is Connecticuts fastestgrowing Subaru dealer. Garavel Subarus new facility space has over tripled in size with a 50000squarefoot building 12 car showroom and a 4.5acre lot all powered by 267 solar panels and recycled waste oil heat.
- Garavel Subaru ranks 1st for customer service throughout New England.
- Grew from 12 to 31 service bays.
- Every piece of service equipment is new and stateoftheart from Hunter.
- Our parts department has more than doubled in size and boasts a fill rate of 96. Meaning we have 96 of all parts available immediately.
- A new climatecontrolled shop and threelane indoor service drive
- Employee Fitness Center onsite
What We Offer
- Generous pay program with salary and bonuses
- Employerpaid Medical Insurance
- Employerpaid Dental Insurance
- 401k program with company match
- Voluntary LifeInsurance
- Employee vehicle purchase program
- Employee discounts on parts and service
- Weekly pay periods
- Paid Holidays
- Vacation and Sick paid time off
- Employerpaid lunches every Saturday
Summary:
As an Express Service Advisor youll be the primary point of contact for a customer expressing the need for an express oil change. When a customer comes into the service dept the Express Service Advisor works with the customer to determine what parts are needed how much time it will take to repair and then schedules the appropriate Service Technician for the repair based on the customers needs.
Essential Responsibilities:
- Greet customers as they pull into the service drive area..
- Assist customers by asking them if they have an appointment and if they know who their appointment is with. Confirm with the customer whether they are waiting or dropping off their vehicle.
- Confirm whether the customer has a loaner vehicle reserved. If the customer does have a loaner reserved politely remind them to take their drivers license and insurance card with them to present when picking up the loaner vehicle.
- Review the prewrite with the customer
- Assist Service Advisors with administrative duties such as printing the next days prewrites and attaching warranty inquiries calling extended contract companies approvals writing internal repair orders processing PDIs etc
- Perform customer service followup calls.
- Fill in for the Service Advisor when they are not on the job (lunches illness vacations etc..
Requirements:
- Experience working at an auto dealership or auto repair is preferred.
- Bilingual Spanish is aplus but not required.
- Strong customer service skills.
- Excellent verbal and written communication skills.
- Possess the ability to explain complex automotive repairs to customers in a manner that makes sense.
- Good time management skills and multitasking ability.
- Ability to work well with Service Technicians.
- Experience in a fastpaced work environment.
- Valid drivers license and clean driving history
- Possess the ability to pass a background check and drug screen.
- Regular Attendance
Physical Demands:
- Ability to continuously stand sit and/or walk frequently
- Ability to bend squat climb stairs and lift frequently
- Ability to lift up to 25 lbs. occasionally
Garavel Subaru is an equalopportunity employer. All employment decisions are made without regard to race color age gender gender identity or expression sexual orientation marital status pregnancy religion citizenship national origin/ancestry physical/mental disabilities military status or any other basis prohibited by law. EOE M/F/D/V
Required Experience:
Unclear Seniority
Employment Type
Full-Time
