Part Time Night Audit - Northwinds by Basecamp

Guest Services Night Auditor

Northwinds by Basecamp Canmore

About Basecamp

Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore Banff Lake Louise Kananaskis Revelstoke Golden and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Why Work for Us

• Quarterly Gratuity Program
• Discounted employee rates at all Basecamp properties.
• Exclusive Friends and Family rates at all Basecamp properties.
• Employee F&B discounts at our properties.
• Growth and advancement opportunities with Western Canadas fastest growing hospitality company.

Position Overview

We require a parttime Guest Services Night Auditor for our properties who will enthusiastically greet customers and cater their needs during their stay. A strong motivated team is already in place and we are looking for a candidate with the same drive and commitment.

Salary: $19.00 per hour

Location: Northwinds by Basecamp Canmore

Shifts: 2 shifts per week 11:00pm to 7:00am with the possibility of more hours when cover is required

Key Responsibilities

• Respond to all forms of guest queries regarding current and future bookings through telephone email and in person.
• Respond to guest inquiries concerns complaints and emergencies.
• Reconcile all accounts in a timely manner.
• Manage the propertys booking management system ensuring that bookings are carried out in the most efficient manner for housekeeping services property revenue potential and guest satisfaction.
• Address issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
• Practice safe working habits including bending and lifting appropriately to avoid injury reporting hazards appropriate use of cleaning chemicals and working to minimize tripping hazards.
• Report any damages or repairs to the maintenance department.
• Maintain cleanliness and organization of work areas such as front desk property entryways common areas etc.
• Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
• Monitor properties at night to ensure security and quiet hour compliance.
• Comply with the Basecamp Property Management Ltd policies procedures and Code of Ethics.
• Uniform and personal appearance are kept clean and professional and are in accordance with the Basecamp Property Management Ltd standards.

Requirements

• Demonstrate organizational skills and strong attention to detail.
• Able to work well independently with little supervision.
• Excellent guest services skills.
• Promotes positive relationships with all coworkers and guests.
• Must be proficient with the use of computers and telephones including the use of Property Management Systems.
• Ability to effectively deal with internal and external customers.
• Ability to accurately input information using Hotel Property Management Software.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment or need assistance with completing the application process please contact Beth at to discuss your needs confidentially.