Customer ServiceSales Administrator
Customer ServiceSales Administrator
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Job Description
Job Description
Our client an established brand are recruiting a Customer Service/Internal Sales Administrator on a permanent basis.
The main purpose of this role is to be responsible for developing and enhancing the performance of the customer services team through efficient call and query handling document processing communication to customers and external sales personnel.
Key responsibilities:
- Answering incoming calls from customers and sales personnel
- Checking incoming sales orders for accuracy
- Coordinating customer returns and raising credit notes
- Some aspects of sales through promotional activity and up selling
- Ensure follow up by passing sales leads to account managers where required and keep tabs on the outcome
- Handle inbound unsolicited prospect calls and convert them into sales.
- Make outbound follow up calls to existing account base via telephone Email etc
- Attend periodic sales/product training when required
- Emphasize product/service features and benefits of product range and company
To be considered you will need to demonstrate the following skills/experience:
- Computer / IT (SAP /Qlikview would be of benefit)
- Office Excel (to reasonable level) and Outlook
- Excellent telephone manner
- Accuracy and attention to detail
- Able to build and develop lasting relationships with customers
- Able to perform basic calculations and mathematical figures
- Excellent communication skills (Verbal / Written)
- Capable of organising and prioritising workloads
- Ability to work as part of a team
- Working in a busy office environment
On offer is a competitive starting salary of 25000 a pleasant and modern work environment and opportunities to develop.
Hours are Monday to Friday 08:0017:30 1 hour lunch 42.5 hrs pw). You also get a half day Friday once a month pension scheme and 23 days holiday.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
