Guest Services Coordinator
Guest Services Coordinator
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Job Description
Our portfolio includes 20 official property partnerships including Formula 1 (f1experiences) the NBA (nbaexperiences) the Kentucky Derby (derbyexperiences) MotoGP (motogppremier) and many more.
Our Culture
Progressive. Innovative. Fast Paced. Optimistic. Collaborative. Giving. Fun.
The Role
This is not your typical customer service role! Come be a part of a proactive team creating new and innovative ways to deliver extraordinary customer satisfaction. As the Guest Services Representative your contribution to the organization will be as the voice of the company to our customers. You will be quintessential to maintaining guest relationships postpurchase! This means addressing any guest concerns requests questions and issues.
Responsibilities
- Answering guest emails and returning voicemails within 24 business hours
- Serve as the primary point of contact for event attendees addressing their inquiries providing accurate information and offering assistance.
- Familiarize yourself with event schedules locations session details and other pertinent information to effectively guide and inform guests
- Handle guest concerns and complaints professionally and promptly striving to resolve issues to the satisfaction of the attendees and the company.
- Collaborate with appropriate internal teams to address and resolve complex or escalated matters ensuring a positive guest experience
- Identifying opportunities to increase guest satisfaction and garner repeat business
Requirements
- 23 years most recent experience related to hospitality and/or event management industry
- Proven track record of problem solving and issue resolution skills
- Strong computer skills ideally with experience using SalesForce or complex informational software
- Flexibility in both availability and in travel requirements when necessary
- Multilingual proficiency strongly preferred (Spanish French)
Skills/Abilities
- Thrive in an environment where each day different from the next; especially in personal interactions and problem resolution
- Thrive in a fastpaced environment with multiple projects going simultaneously
- Be very sociallyfocused; with a how can I help you attitude
- Focus on building and maintaining a personable client experience
Physical
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds
Required Experience:
IC
Employment Type
Full-Time
